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App News

ePrint or Print App Issues?

We heard from many of you after a recent firmware update last week regarding service interruptions and delays for some of HP's web services for the web-connected printers including ePrint, print apps, and the ePrintCenter web site. Thank you so much for letting us know of these issues via the ePrint and Print App Support Forums. Within minutes of the first complaints, our team quickly worked to understand the problem and complete updates to improve connectivity and reliability. All systems should be back at normal service levels at this time.

In general, many issues related to web services can be addressed by this fix:

  1. Turn off the wireless (WiFi) option at the printer's front panel or in the wireless settings menu. Then turn on again, wait 5 minutes, and your printer should reconnect to HP's web services.
  2. If you continue to have issues, you can turn your printer off and then on again. That alone may resolve the problem but if not, go to web settings using the front panel of your printer and remove web services. Then re-enable web services to re-establish your connection to ePrint and Print Apps. Note: this step will result in a new email address being assigned to your printer.

If there is ever a time where you experience trouble with your web-connected printer, please visit the HP Support Forums and post a comment. This is the best and fastest way we can help address your specific need. On the forums, HP employees and experienced users field questions and respond to problems.

We appreciate your need to get quick response when there is an issue. And that’s why we have the forums. We really do appreciate all of the feedback we get and thank you for participating to help make your printing experience even better.



posted by LizatHP, Dec. 15, 2010 (303 comments)
Mascys (July 18, 2011)

My HP Laster Printer M1536dnf MFP is a week old; does everything it is supposed to do, except that is it fails to connect to the internet thru my router. All connections are fine, it recognized my Printer IP addresss and gave me a ramdom email address. I have tried just about everything, but it will not connect...very frustrating!

blueweasell (July 17, 2011)

New printer. Wifi connnects no problem. ePrint wont connect to server. Grrr so frustrating!!

cjcolson (July 15, 2011)

Argggh. New printer. I was really looking forward to having this eprint capability, but can't even connect to server. WiFi works with no problem, it's the servers. then I saw this thread and realize it's perhaps not ready for prime time...

FRLB (July 7, 2011)

I have not been able to get my NEW 3050A Printer tp print via e-mails from my iPhone?  It will print via Wi-Fi, it will scan and copy but not e-Print?  Any tips.

CHUCKLBCH (June 30, 2011)

I downloaded the eprint app on my iphone, but when it gets to the point where i select a printer, it can;t find mine??  Anyone help please??

moped81 (April 8, 2011)

I purchased my printer yesterday and set it up to receive emails from only a few specific email addresses.  While I was gone today the printer had gone through an entire load of paper printing up something that was unknown by me. (A lot of cryptic computer stuff.) When I loaded more paper, it went through more paper still.  I looked up online the task list and it said "Print app jobs". How can I prevent this form happening again?

Jersey_Mikes_Kenwood_Mason (April 4, 2011)

I can not get a printer code to add my printer

MARLENENARANJO (April 2, 2011)


LindaHP (March 31, 2011)

I do not see an email address on anything I've printed.  I see on the panel that my eprint is not activated and I keep getting messages that there is a problem connecting to the server. 

Batting420_ (March 29, 2011)

How do I print out attachments from my droid global phone? I have a photosmart premium hp printer.

mparoz (March 25, 2011)

Turn off turn on turn this off wait FIVE minutes turn off turn on so much time spent on this stupid thing and it does nothing

mparoz (March 25, 2011)

Received an HP update notice in my email foolishly I let them update and now the printer wont print. Agravating like nothing else. DO NOT install updates

patgraham (March 23, 2011)

how do i print attachments from my droid mobile phone? I have a hp officejet 6500a plus eprinter

Andrew_Summerfield (March 21, 2011)

We just purchased an ENVY100 yesterday (03/20/11). It's great machine - when printing wireless/AirPrint and such. BUT - I cannot get the Print App to work. It is connected to the network just fine, but I get the error "Connect Problem - TouchSmart Web app is not responding. Please try again later."


We went through the whole power off, unplug, turn wi-fi off and on, ect - still nothing.




Any information would be greatly appreciated.



tdogg1 (March 21, 2011)

cannot send pictures or anything from my cell phone, how do i get printers address?

mcbride808 (March 20, 2011)

Get your servers up and running with some dependability or get our of the business....Stop pretending to provide a mail forwarding service to our printers, your a sham......

barbara661 (March 19, 2011)


My printer is unable to connect to the server.  HP office jet Pro 8500A A919.  It was working fine until now.  Help!

Fujitsu (March 19, 2011)


Just got a new HP Officejet Pro 8500 A910 and I cannot load the web services on the printer. Each time it finds a application and begins to doan load but half way through it stops and displays an error " the printer was unable to complete the product update. I need some ideas on how to fix this thanks.

MainEvent (March 19, 2011)

I think the server is always down.  I am on my second printer (C310a) and am still having problems with the eprint function.  Chatting with tech support has done nothing but get me more frustrated as they give the same advice every time, and then end by saying the servers must be down.  

I have shut down the web services many times, each time getting a new address assigned to the printer.  But no luck.  Like other posters, my print jobs are listed as PENDING on the website, but they never print.  If any one comes up with a long term solution, I would love to hear it.

b_gojkovich (March 17, 2011)

is the server down again?

NancyHanks (March 16, 2011)

I posted previously about the ePrint failing on my 90 year old Father's printer. It myseriously began working yesterday morning. Since nothing was done on the printer's end, it looks like the problem is in the ePrint center. We are grateful that it is now working, but feel these weekly interruptions should not be happening.


I've only posted about this problem here because I have found so many threads discussing this issue, I did not know which to comment in.

surgRN (March 16, 2011)

PS...I have a HP Photosmart D110 series printer (see previous post :)

surgRN (March 16, 2011)

I don't see where I can add "allowed senders" on the main page?!

Can someone tell me where to go to do this, or HOW to do it?

Also-how do you add apps from the website, and how do I REMOVE the 1's that came with, that I DO NOT want!?

THanks ......

BFeinstein (March 16, 2011)

Hi...my 6500A Plus e all in one wireless is really cool...I love it when everything is working right. My current issue...my printer is connected to internet wirelessly...when I log into HP ePrintCenter via my laptop & sign in...all is well...Printer shows "Connected & Ready"...but when I send an email to my assigned HP eprint email address (NOTHING HAPPENS) no printing of the email sent to my printer to print...BUT...the email sent is actually reflected on my print log at the HP ePrintCenter website as "PENDING"...so evrything is picking up the Printer, the email sent, status is "Connected & Ready"...but my printer stopped printing my ePrint jobs sent via email to print...which is a very important feature for me (even if it really shouldn't be...it is to me)...I am electronically "stunted" & need help...Please help!...Thanks!


PS: I also cannot print my APPS when I successfully use my touch pad on the front of my printer to log directly on an APP & then want to test to see if I can actually print from the web via my printer (touch key pad / web services function)...but can only go so far with that as well...I can log into stuff via my front touch pad on printer..but when my printer needs to "Print" via the touch pad command & retrieve the document requested to print...it keeps trying & trying & trying...but NO PRINT & then "KonK's Out"!

Joebo (March 15, 2011)

Today after 30 minutes of talking with tech support got the solution to the NO EPRINT, the solution was UNPLUG the printer for one minute, "cancel" previous printing that wrere pending, plug the printer and VOILA it works.

csmusaret (March 15, 2011)

I can't connect with the HP Apps on my A910n. When I checked the network connection all was fine. I tried to recycle my router and modem but that did not correct the problem. I turned off the Printer for over 5 minutes and turned it back on and still no HP Apps.

NancyHanks (March 15, 2011)

We got ePrint for our 90 year old Father so that we could send him large print TV schedules, appointment reminders, etc..  It worked fine for the first 8 weeks, but for the past 4 weeks we have had problems with the queue jamming up 3 times.  Canceling the jobs does not seem to make any difference.  We managed to get it working the first 2 times by doing a pull the plug from the outlet reset, but that has not worked this time.  Since we have reset the printer, it appears that the jobs are jammed up on the HP ePrint server. I also feel there is something wrong with the ePrint server since I have not gotten a status email from donotreply@hpeprint.com for the last 8 or so emails I have sent to the printer. Working from the front panel is not possible for us.  I hope you continue working on making improvements and provide a way for the users to clear the print queue from the ePrint center.  We now have a useless printer until one of us can make a 1000+ mile trip to fix it.


Joebo (March 15, 2011)

I spent 8 EIGHT hours with tech support on 4 days still unable to get ePrint to work, it worked on March 1-8 and now ZERO, the "techs" read the instruction and I followed them, but guess what NOT WORKING, supposed to get a call in A.M. from HP tech support "higher level", I would bet either NO CALL or NO FIX.

This printer will go back to the store and sold as "refurbished"

Maren1 (March 11, 2011)

Well, it only took me a little over a month to figure out how to get an e-mail address for this printer/7" Zeen reader that came with it. Customer service at HP has been great, but the folks at Tech. Support need a bigger manual to memorize or something. I kept getting diffrent answers to the same questions; my stroked-out brain allowed me to troubleshoot and get the laptop printing after it stopped (cos the e-Zeen reader was printing from the printer, but then the laptop stopped). I;m so proud of myself, I even printed out the 70 page manual-haven't read it yet. Thanks HP. You have made a wonderful product(s) with this model C510 series printer! Everyone has been super! The HP Solution Center icon said my device installation is not complete, but I ain't touching anything. As long as the Zeen reader works and everything prints, and you all have my registration info, I'm happy! See ya in cyberspace!


mfauchier (March 10, 2011)

How long does it take to get a response. Does not seem like a very efficient system so far????

sophiesprinter (March 10, 2011)

And why do you have to get a new e-mail address for the dumb thing.  Can't they give one and leave it?

sophiesprinter (March 10, 2011)

my app screen went white all of a sudden no apps, no nothing.  prints from the printer, but nothing on the screen.   Now what?

mfauchier (March 9, 2011)

I have a new HPC310 Photo Smart premium..I just set it up...the wireless printer works fine but I cannot access the apps..it tells me to enable Web Services..when I try to do that...acess ok etc...It tells me Problem connecting to the web services server ..I have powered on and off a few times..any tips for me??

djsmit787 (March 9, 2011)

set wireless security codes first before setting up wireless router...

djsmit787 (March 9, 2011)

after a third try re-enable web services (see fix 2) eprint is now working.... note may need to dock zeen and printer email address must match on zeen(go to web services look under eprint)and be same as eprint information page printout...

sjbruhn (March 7, 2011)

I dont have my email setup on my printer, I have the 410 photosmart.  Everytime I try to print something it tells me my printer is offline.  What can I do to fix this?  It's very frustrating.

Lynnfraley (March 6, 2011)

how do i print photos from my computer pic folder

Hoopnic99 (March 6, 2011)

Eprint centre says connected and history says emails  printed but they have not! 


Anyone help

triflypaul (March 6, 2011)

I have my eprint set up and it works on standard paper. I want to print on 4/6 photo paper. How do set the printer to do that?

hpws$3238910023 (March 5, 2011)

My printer keeps getting  the not connected error from a server problem. I turned it off and on once last week and it has been working fine until today. The printer says it is connected, but at HPeprint Center it says not connected. Idid not want to turn off again because it would get me a new emaill address. Why does this problem keep on happening? Can this be fixed without turning off. I tried everything? Help

YaG_nanee (March 4, 2011)

can someone tell me why they make it so simple on TV ....and why do I feel I never really get what I ordered....Hmmmmm?

YaG_nanee (March 4, 2011)

just received my new HP ePrint printer and we are still trying to get it installed...can not find where to get the email address so I am a little frustrated it isn't quite as easy as I thought it would be and as always I know just enough to get my self into trouble...guess i might have to just wait for my hubby to finish this installation...I think I may have knocked off the web setting...trying to set up the wifi setting...Oh Nooooooo!!!!!

missy (March 4, 2011)

My prinnter will not print wirelessly and i can't figure out why!

lilbbls94 (Feb. 25, 2011)

I have misplace the cd to install my printer on my computer, what can I do?

Maggiesmom (Feb. 24, 2011)

I have done everything possible to get my Photosmart C310 to eprint with no luck. The printer shows that everything is connected and web services are on. I can airprint just fine. Is there something in my iphone that prevents me from printing? I am using the email address provided by the printer. I guess I must be doing something wrong but I can't figure out what it could be. Please Help!

ghostdog (Feb. 24, 2011)

how do I get my IPhone to work with my HP Printer?

Pickary (Feb. 19, 2011)

One thing to add to my previous post, a minute ago...

My printer is connected to my DLink router over a Lan connection. No speciall restrictions are defined and my Firewall is disabled, no proxy server is defined.

Thanks again,

Isaac Pickary

Pickary (Feb. 19, 2011)

my printer: 6500A. When trying "printer email address" to get the code I get "the printer unable to connect to the server". So, I'm basically stuck cause the above recommendeations could not do any help! The printer refused to print the sheet with the required information. The "web services" is on but I'm unable to use it!


bodyshop (Feb. 18, 2011)

Hi, my  hp photosmart estation C510 is unable to  connect to the wireless network.  Im desperate.Im planning to return it. If i have a manual on hand it would be easy for me. Would it be possible to have one.Thanks.

Henny56 (Feb. 18, 2011)

I've spent 11 1/2 hours with tech support people who can't speak English working on my printer. They get my B210a printer wirelessly printing then the eprint does not work. They get the eprinter working then the printer does not print wirelessly from my computer. This printer is more problems then the thing is. What the HELL is going on with this machine and please use English speaking tech support people. Don't give me your a global company. You're an AMERICAN company doing business overseas so get some English speaking tech support people!

adbilyeu (Feb. 16, 2011)

I can print photos from my I-Pad, but I cannot print text. Will there be an upgrade?

kathm (Feb. 15, 2011)

hello, my hp photosmart D 110 pinter is unable to connect to the server. i am very discouraged. please help. thanks,  Kathm

ArtP (Feb. 12, 2011)

I've done all the steps mentioned and still can not get the email address for my 8500. From the "Print email address" selection, I get "The printer was unable to connect to the server" almost instantly. After fiddling with this thing for several hours, I was finally able to get it working from my iMac. At this point, I am not a happy camper.

77930fkn94evu (Feb. 12, 2011)


quasibrain (Feb. 11, 2011)

My C410 is connected to my home network. I can print to it from my pc. I have a proxy server on port 8080. I input those values into the web service settings. However the print report never comes when I select it. I can't get the eprint server to work. Turning off the webservice and turning on again doesn't solve the problem.

semjay (Feb. 10, 2011)

My C410 no longer prints jobs sent to its email address.  It is also unable to print Info Page.  Is there a link missing from the eprintcentre that should take you to the "Allowed Senders List"?  How do I get access to  these options?

pearline (Feb. 10, 2011)


HOW do you print from your blackberry to the photosmart plus B210? Please step by step.

pearline (Feb. 10, 2011)

How do you print from your blackberry?

daeprintman (Feb. 8, 2011)

Also when printing emails which are forwarded wirelessly to the printers email address.  The printer only prints the "body" content of the email and does not print the header which has the "To" "From" "cc" and "subject"  How can this be resolved?

daeprintman (Feb. 8, 2011)

BTW my printer is HP all-in-one photosmart Model No.C410A

daeprintman (Feb. 8, 2011)

Can I create my own email address for my printer, in lieu of the default assigned  email address.  My company's Outlook filter sees the default printer's email address as spam and filters it and creates an undeliverable message when I try to send prints from company's email.


when i go to the wed services setup i get a messaags that the printer unable to connect to the  server it suggests   i can not  connect what am i missing ???????


the web  services is no go!!!!!!!!!!!!!!!!!!! henry mccormick

roadglide09 (Feb. 6, 2011)

I just got a HP photosmart plus B210a. How do I get my I phone 4 to print to it.


gligg (Feb. 2, 2011)

I just bought a 6500Aplus and I can not get the eprint to work and I can not get an email address for the printer??? I've tried several of the suggestion, can anyone give me some step by step instructions (for a 5yr old).

klbhammond (Feb. 2, 2011)

I just got my hp Photosmart D110 series printer with a new imac.  I can print to it wireless but I can not send an email to it.  It keeps coming up with a notification that they are aware that there is a problem and they are working on it.  How long does it take?  2-days and counting...

TCConley (Feb. 1, 2011)

My Envy 410 printer's front panel screen is locked following unsuccessful firmware update reading "do not power down during update".  Is there a way to reset panel to re-enable web services.  The printer does print wirelessly.

TCConley (Feb. 1, 2011)

I have a new Envy 410 printer and I tried to update the firmware to the printer and it has been locked up for hours after installing 5 updates, but not completing the last update as it locked on "1 second remaining".  HELP>

Dennis (Jan. 31, 2011)

I have this same issue:


how do i get back to "allowed senders list" when ever i try it tells me to go to  eprintcenter, and wants me to register my printer, i already have registered the b210 and the page won't let me do it again.so I can't add another sender to my list. HELP!!

fredori (Jan. 30, 2011)

how do i get back to "allowed senders list" when ever i try it tells me to go to  eprintcenter, and wants me to register my printer, i already have registered the b210 and the page won't let me do it again.so I can't add another sender to my list. HELP!!

eharris3400 (Jan. 28, 2011)

where do i find my password it tell me too enter 1234 or abcd neither of those work for me

tidbits (Jan. 28, 2011)

I have the HP-B210  It's the best,  Eprint works great, printer is faster than anything I have ever had.  My old computer works with it great.  Thanks HP.  Another Great Product. 

dstreic1 (Jan. 27, 2011)

Your e-print SUCKS

allergy (Jan. 27, 2011)

Does this work for server connection errors?

daydrmzz9 (Jan. 26, 2011)

this worked for me. good luck

"It seems that this _could_ work:  

1) Network / Restore network settings

2) Setup / Web services setup/ Restore Factory settings 

3a) Setup / Web services setup/ Apps / OFF

3b) Setup / Web services setup / ePrint / OFF

4) Setup / Web services setup /Print email address.



I would try at the first place only these: 


3a) Setup / Web services setup/ Apps / OFF

3b) Setup / Web services setup / ePrint / OFF

4) Setup / Web services setup /Print email address.

Please report if it works.


cleanwater (Jan. 25, 2011)

The error message is "printer is offline" but it is not! The printer works with one computer but not another. I checked or updates on the web and it said there were none

Rampart (Jan. 24, 2011)

need firmware update?

Ahmedelasaly (Jan. 24, 2011)


with regards to your IPhone airprint issue, try to download HP Iprint application (free at Apple Mac store)


hpws$4654729026 (Jan. 23, 2011)

I cannot print the code for eprint

kbhotwheels (Jan. 22, 2011)

I have a D110a printer that I purchased yesterday. I did the firmware update and still cannot get the airprint function to work with my IPhone. It has IOS 4.2. Still will not work. Any help would be appreciated....

julie9007 (Jan. 20, 2011)

I went to the support forum.  I read through all 35 pages.  First observation - HP seems to have a bunch of VERY PATIENT customers.  After reading through all the posts and replies and suggestions, I cannot seem to get my 6500A printer to connect initially or even kick out an email.  When I go to Web Services Setup, I get a message that the "Printer Unable to Connect to the Server."  It suggests I try to do so by entering a manual proxy server.  So I do that, using the Primary DNS Server IP Address from the Network Configuration Report IPv4 Section, then the Port indicated as "enabled" on the Report.  Entering these just sends me back to the unable to connect message.  So unlike all those on the Support Forum, I have never been able to connect or generate an email address for my printer.  What am I missing??!!!!

Cardigan (Jan. 18, 2011)

My problem is the same as terrystoppers below. I send e-mail to the print address as given, but get back a 'message undeliverable 5' error.


terrystoppers (Jan. 18, 2011)

I tried to test this out with the e-mail address given but it comes back as not a vaild address. What can I do to resolve this?

diegolegario (Jan. 18, 2011)

This did not work for me. I can print just fine from my iPad but my iPhone and my iPod will not print at all. I have tried everything I could and the problem still exists. I just bought the b210e and it is very frustrating that it does not work. When will it be fixed?

Morgan52 (Jan. 18, 2011)

Why can't i print coupons?

Tarasco (Jan. 18, 2011)

I guess the HP server has no capacity for the E-print O whaterver. well, the system must be so new that not even their people knows how to troubleshoot the printers, after hours of trying nothing. but for printing wirelessly I did this... put I P address manually(photosmart B210a) and it worked

arocco (Jan. 17, 2011)


Sofar, eprint does not work.  I was told to wait one week and everything would work.  Its been three weeks and still no eprint connection.

diamondnate (Jan. 17, 2011)

I downloaded the HP iPrint app for my iPhone, but it isn't finding my printer???  I just bought a C310a and I'm on line, it connected to me wifi, it printed an email sent from my phone, just on app???  funny thing is that it worked when I just that app in the best buy store... any suggestions?

908241 (Jan. 17, 2011)

I have an HP Photosmart printer which was purchased in the summer 2010.  The printer has worked great up until January 2011.  It is networked wireless and all the document stay in the print que and does not print.  Please help.

Chris10 (Jan. 16, 2011)

HP when will the system be fixed, any idea yet?

davidircameron (Jan. 16, 2011)

Just fired up my new HP Photosmart premium C410 today - Eprint is very dissappointing. Eprint takes about 5 mins to appear on the printer and outlook format is poor. The last test print I made missed a page. Very dissappointing

maddiver (Jan. 16, 2011)

I have photosmart B110 all in one wire prints ok but cannot get server connection to work as with most poeple why won`t HP support answer the question whats wrong with the machine so fer ypou are rubbish and i would tell any reading this buy a Cannon disgruntled customer.

Blazernut (Jan. 16, 2011)

I have a new 6500A and it connected to the web when I installed it, but it will not connect to get the ePrint email address.  I tried the suggestion above including powering it down and back on, but it still will not connect. 

mongoschiff (Jan. 15, 2011)

I can't get my printer to print quickly, as my prior HP Printer did.

The Red X keeps flashing and nothing happens.  Jon Schiff

jlimarzi (Jan. 14, 2011)

UNBELIEVABLE! all these comments and no one at HP can solve this? First my 6500A arrived dead; then 10 days to replace it; now the EPRINT will not work and Tech Support is dumbfounded.  TIME FOR A CANON?

Shari (Jan. 14, 2011)

I am STILL trying to get this Photosmart D110a to set up the WEB services...  I cannot even reach a menu option to turn off apps/ePrint!!  It just says cannot connect to the server.   Extremely frustrating...  I feel that I've already MANUALLY set up all the connections, network, drivers, etc.  Whatever happened to the easy Install Wizard?!!  Guess I'll keep trying what Jan suggests... at least until someone ELSE discovers a more efficient way to get this working.  Thanks for the forum --and good luck! 

Jan (Jan. 13, 2011)

Try this: 

"It seems that this _could_ work:  

1) Network / Restore network settings

2) Setup / Web services setup/ Restore Factory settings 

3a) Setup / Web services setup/ Apps / OFF

3b) Setup / Web services setup / ePrint / OFF

4) Setup / Web services setup /Print email address.



I would try at the first place only these: 


3a) Setup / Web services setup/ Apps / OFF

3b) Setup / Web services setup / ePrint / OFF

4) Setup / Web services setup /Print email address.

Please report if it works.



Mowglie (Jan. 13, 2011)

I have a OfficeJet 7500A Wide Format and an iMac both Wirelessly connected to a BT Home Hub.

I'm being asked by the printer to put in a proxy address. But BT have told me they don't use proxy servers.

What should I do to get the ePrint working? I've tried resetting it, and all other suggestions, it prints and scans fine but just no ePrint.

MLTurner (Jan. 12, 2011)

Add me as another one having this issue with my 8500. I tried the above solution and it didn't work.

hpws$160868712 (Jan. 12, 2011)

I got the HP PHOTOSMART PREMIUM E FAX C410A and set it up and it works very well with my Ipad and iphone, the eprint is great, If you are going to print from your mail or Doc.on  your Iphone Or Ipad you do not need the eprint only a wireless printer but if you are on the Internet you do need the eprint.

mo7 (Jan. 12, 2011)

this dont work the address it gave dont work now it says update how do u do that

djmcosker (Jan. 12, 2011)

I am unable to connect to the server as well. I get my email address but not the print info page.  I also tried to connect through the apps. No success.

FireLilly (Jan. 12, 2011)

I have done everything you have instructed me to do and this is not working - I am  not a satisfied customer - can't even find a phone number to call you - HELP!!!!!  My MAC is not able to be upgraded for me to install your software and I need to be able to use my eprint - that's why I purchased this thing!  What can I do?

daddyawesome (Jan. 12, 2011)

i have problem connecting to server each time i want to print my printer code after enabling web services pls help me

ssmith47 (Jan. 12, 2011)

If I try to eprint the screen shows unable to connect to server and I recieve no email prints.

Jan (Jan. 12, 2011)

This might work: 

"1. Remove web services (Setup menu -> Web Services menu -> Remove Web Services)

2. Restore factory defaults (Setup menu -> Service -> Restore defaults)

3. Reenable web services (Setup menu -> Web Services menu -> Enable Web Services)

4. Once the Information Sheet is printed, use the e-mail address to register again with ePrint center."

Jan (Jan. 12, 2011)

I have the same case. Brand new 8500a and it was also Jan 11, 2011 I installed the printer. Everything else seem to work. I must wonder if the Update it made has something to do with this. I made "semi-restart" (etc.), with no effect. I have no time to play with this but HP should take seriously the problem. It is their responsibility to inform us and put the ePrint service work, immediately. We paid HP to have this service.  

hpws$5931207027 (Jan. 12, 2011)

Today is Jan 11, I just purchase a officejet pro 8500A Plus All in one printer. I was able to set  up the printer on my home network and working fine. However, I have not been able to set up the eprint, I can not get the print out, I keep getting the message "The printer was unable to connect to the server". I have tried everything, turning the printer off and on, turning off the wifi, reset the printer back to factory default settings, disable and enable the web services, I have spent hours and hours with the HP service guys (they suck big time).


I really don't know what to do? This product is crap.

mikemcw (Jan. 12, 2011)

Set up printer, but, eprint information sheet will not print out.  Tried disabling web services, wireless, turned printer off, etc.  Any additional ideas would be appreciated. 

Jan (Jan. 11, 2011)

"The system has been so popular that they've had to take down the servers as they can't cope"

Stylus13 (Jan. 11, 2011)

Server down in FRANCE ... All sever in World is DOWN ... Stop you enjoy for your "Original and Great product, service and Web apps" If HP haven't a service Ok, don't promise to customer this service !!!!

sarah082281 (Jan. 11, 2011)

I'm also getting the "server connection error"

sarah082281 (Jan. 11, 2011)

Just set up my B110a last night and also cannot get the code to set up eprint.I have tried the options above and am still unable to get the information needed. Please Help.

hpws$119116204 (Jan. 11, 2011)

WOO HOOO all sorted after disabling the wireless for  a few minutes then disabled the web services for a while started again and got a print out of the code , added printer to eprint centre , all ok so far , forwarded an email from laptop to printer and it worked , fantastic , altough it is 0145 am lol

hpws$119116204 (Jan. 11, 2011)

i  got a new toy for xmas all is good on the printing scanning sideand  for the wifi , set up to my home network 2 lappies on Windows 7 and a dual hard drive on desktop  1 on windows 7, 1 on xp ,  HP B110 wifi printer installed on all so can print from cable on desktop and wifi from lappies , but have been trying to work out why i cannot get web services to work seemed pretty staright forward , but then as you all discussed below cannot add printer to the Eprint centre or account as i cannot print the info page for the code to add , keeps saying cannot connect to server , so a little dissapointed, thought that was going to be great to send straight to printer as i am going away soon would have been ideal , ho hum

defg22 (Jan. 11, 2011)

I am also getting the same message - is there a fix yet?

philmarsh16 (Jan. 10, 2011)

Forgot to say that the printer is a HP Photosmart Plus B210 All-in-One.

philmarsh16 (Jan. 10, 2011)

I am also having the same problem.  Keep getting this server connection error message and the printer will not print off the email address page.  ePrint website wont accept the email address without the page having printed off.  Very disappointed, having been really excited when I bought this printer yesterday.  Have unplugged it, disabled web, enabled web, wi-fit on and off and all sorts, but nothing corrects this.  What's going on HP?  If you fix this, it will be a smashing printer.

CherB72 (Jan. 10, 2011)

Hate to be repetative, but I am also having the same problem/issue.  Keep getting the server connectivity error, even when the printer is confirmed as wirelessly connected.  Please help us all HP! 

DiannaD (Jan. 10, 2011)

I'm having the same problem everyone else is.  I bought this printer just for this function.  This baby is going back.  I'm returning it.

Owl89 (Jan. 10, 2011)

I am also having the same problem with a 310a, as mentioned by li200

li200 (Jan. 10, 2011)

I'm also getting a server connection error - it never prints out the printer's ID page.

It does have network connectivity - it was able to update itself online, but can't register for eprint at all.

blitzseven (Jan. 9, 2011)

cannot print email page from the printer  i get a server connectikon error

subarugirl (Jan. 9, 2011)

I have tried all of the above and I am still unable to print the information page. I have an HP c410.  I need help with this if anyone has any suggestions.

Gant (Jan. 9, 2011)

Same problems here , a c410 from staples. works fine over wifi but wont connect over the Web .

rcsarver (Jan. 9, 2011)

HP D110a

eprint doesn't work

can't connect to server to do print info sheet, but wifi works fine, and can print wifi within the network

jakewith (Jan. 9, 2011)

HP All in  one B110a.


Guys, have fixed address, enabled port forwarding on 9001. I am able to use all functionality locally no problems (printing/scanning). BUT

  -the web based apps just do not work, just pop up with no server connection whenever I use them.

 - E print assigns e-mail address but alas cannot connect to server when you try to print info to enable fully.


39.99 bargain looking more like boomerang back to staples !!!!

shelby07 (Jan. 9, 2011)

Please Help???? I am trying to set up my web services and print the information page. Each time I get a  server connection error???

dlyonnais (Jan. 8, 2011)

6500A bought today (Jan 8) not connecting. Tried all the solutions I could find. Everything else is working fine. iPad prints and so does HP desktop computer. Just the ePrint feature.

tlavia (Jan. 8, 2011)

I am having trouble setting up an ePrint. When I go to sign up it tells me that my email addressis invalid? Also the HP 8500A. wont print the email address saying that it is unable to connect to the server??

Justi (Jan. 8, 2011)

Please help: I am trying to get this feature to work with my new HP officejet 6500A and it keeps saying it needs a proxy address what can I do?

bulldogtech13120 (Jan. 7, 2011)

I am trying to get this feature to work with my new HP officejet 6500A and it keeps saying it needs a proxy address what is going on?

otticO (Jan. 6, 2011)

it does NOT work! have tried everything!! i am not a novice to networking, it just does NOT work!! Can print from iPhone, iPad, laptop my main server, BUT NOT emailing to now the third email change!!!!. I would appreciate you resolve this issue and advise.

terryharleyrides (Jan. 6, 2011)

after turning on the printer,,, touch the upper left hand conner on  " ZEEN " this is the 7" screen,, now touch upper right conner " Dashbosrd ",, next roll all the way to the bottom of the page,, now touch " HELP MENU ",, this will show everything that this BAD BOY can do and I do mean show you step by step!!!   Over and over,,, now as for the email and Fax,, first th Fax,,  touch the Fax icon,, now inter your email address and fellow what it tell you to do,, next you will get an email with your very on PIN#,, and a copy will come out of your printer also,,, but the Pin#  will only come by email,, as for your E-mail,, you do have to a account address and so does your printer,, when ever you get an email address for your printer it will also print itself out on your very on printer and when this happens you will get a Code#,, simply go online to www.hp.com/go/ePrintCenter/add,,, Now select " Add Printer " and follow on screen questions next thing you know , your done,, I only hope that this can help in some way,, TERRY

rodonnel (Jan. 6, 2011)

after a printer reboot my printer I can print to it but in about 15 minutes I send to my email address and I get an error that the remote email system is unavailable. what can I do to keep this printer online here is its address   ant488ifji93@hpeprint.com


can you assist  rodonnel@npacc.net

Simon1965 (Jan. 6, 2011)

Hi can someone please tell me where I can find the printer tab to see the status of an e print job that I have just tried to print as a test

Bill (Jan. 6, 2011)

If I receive an e-mail picture and I have the wrong paper in the printer how can I retrive the e-mail to print it on the right paper.

terryharleyrides (Jan. 6, 2011)

zeen,upper left conner,icon, see it,,now touch it,this is where your, how to use,products&Services,Support&Drivers are!!!

wildsage (Jan. 6, 2011)

My B210 connected fine, prints from PC or Blackberry e-mails. But is there any way to set up options like "print only attachment" (to avoid a blank full size sheet that reflects the e-mail itself), "stretch photo" (to avoid blank borders) and "print to paper size ____". Those would really be user friendly.

terryharleyrides (Jan. 5, 2011)

visit www.hp.com/go/ePrintCenter/add, then Select " add Printer ", this will make your printer print out your code: ## hope this help somebody out there

PatNaber (Jan. 5, 2011)

When my printer has been idle for awhile and the control panel light has disasppeared, I can't reactivate the light, no matter whether I touch swipe or press/hold the panel.  I have to unplug the printer, wait, then plug it in again--really inconvenient.  I also want to know how to enter login info at the control panel if I', trying to enter an Ap (Snapfire, for example).  If there's no keyboard, how can I do that???  I'm finding it very, very difficult to get HP help.  Most of the time I try reaching a forum or other help site, I get messages that it's not available ("try again later") or I'm asked for login info that I've entered so-o-o many times already, often being told the info is invalid.  I AM TOTALLY FED UP WITH HP'S SO-CALLED SUPPORT!  I CAN'T GET RESPONSES FROM ANYWHERE. 

sawstock (Jan. 5, 2011)

HP Photosmart eStation - I can not Scan a document to my computer.  Can you help me?  Also why is this print so very light?  It is difficult to see. 

craigster17 (Jan. 5, 2011)

I am copying teamwood I have the same problem NO PRINT I cannot get the ePrint function to work. When I try to register my printer, it tells me that I cannot register it before the ePrint information prints out. When I try to print out my ePrint information, nothing prints. I have tried to disable my web services so I can have a new ePrint code issued, but still nothing happens. I tried disabling my wireless from the printer all together for five minutes and then enabling it again. I even tried to turn off my printer and turn it back on. Nothing seems to be working. I can wirelessly print from my phone and my computer, but the ePrint function is just not working. Please help!

tiernnm (Jan. 5, 2011)

Each time I attempt to enable web services the printer states server not found. It recommends using proxy settings. Following the instructions contained in the embedded web server I contacted my ISP for the proxy server address and port number but they state they do not have the technical expertise to provide this information. Therefore I telephoned hp technical support who stated they do not provide support for e printing issues

teamwood (Jan. 5, 2011)

I cannot get the ePrint function to work. When I try to register my printer, it tells me that I cannot register it before the ePrint information prints out. When I try to print out my ePrint information, nothing prints. I have tried to disable my web services so I can have a new ePrint code issued, but still nothing happens. I tried disabling my wireless from the printer all together for five minutes and then enabling it again. I even tried to turn off my printer and turn it back on. Nothing seems to be working. I can wirelessly print from my phone and my computer, but the ePrint function is just not working. Please help!

Tanya (Jan. 4, 2011)

I tried three times to send a picture from my cell phone to my printer. I get the message that it was delivered, but when I check the e-print center I see a message "system error" and no picture is printed. It worked from my email address. Help!

mayjohn (Jan. 4, 2011)


I try to change from usb to wireless, Now it hangs up, Please help.

joseph_strandell1 (Jan. 4, 2011)

I sent emails to my printer. I got confirmation emails. I made sure I did all the steps carefully. It has not printed. It is still pending, days later. Whats wrong?

vicldz (Jan. 4, 2011)

To jjlewis:     Try 1-800-334-5144 Looks like a number for tech support for businesses.  I found it on the HP website for all their products.  I hope they can help you.

hpws$11321242027 (Jan. 4, 2011)

since yesterday eprint unable to connect to servers to get my email address for my office jet pro 8500a. IT tech said servers have been mostly down in last 24 hours. They should have a green or red light on their site like mobile me

MigRic73 (Jan. 4, 2011)

Sent email via my Blackberry. Got this in response:

"Final-Recipient, rfc822,my printer email. 

Action failed

Status: 5.0.0 (permanent failure)

Remote-MTA: dns; []

Diagnostic-Code:smtp;5.3.0- Other mail system problem: 550 - '5.7.1 Command rejected' (delivery attempts:0)

MigRic73 (Jan. 4, 2011)

I have tried all the instructions as suggested. I still get Your message was rejected by email-lb-cpg.austin.hp.com for the following reason: 5.7.1 Command rejectedThe following recipients did not receive this message:This was the forwarding of a simple 1 line email message that says test

jjlewis (Jan. 4, 2011)

Called the HP support number below and was unable to get support.  I am trying to use ePrint in a company that requires a proxy. ePrint worked for aproximately two hours through our proxy then quit. HP says it's ePrint is designed for  home consumers and added layers of complexity such as a proxy is too much for ePrint to navigate through, however since the device worked when connected to a DSL, the issue is clearly with my companies proxy, routers, firewalls, etc.  I asked what are the ports and protocols in use by ePrint and on my device  so I can work with our Firewall and Security team and open them, and was told there are many.  I asked specifically which ones are used for ePrint and was told that information was unavailable.  I asked is there another level of support who could provide this information and was told he was the the support.  If he didn't have the info, then no other person would have that information.  Is anyone else trying to use ePrint in a corporate environment with a Proxy?  If so, any luck?

DaveMarkell (Jan. 4, 2011)

New HP D110 works great except will not work from my Iphone.....I can print to it from my laptop, and it works. I can send emails from my laptop and it works, but not from my cell. I have given my printers email to several of my friends, and there cells do not work on it either......HELP!!!!!!!!

Abbottbjo (Jan. 4, 2011)

I have tried sending a pic from my cell and I do recieve the email message that it was recieved by my printer, but I do not get a print.  I signed into my eprint center and it said there was a System Error.  What is that about?

vicldz (Jan. 4, 2011)

To contact tech support try: 1 800 474 6836.  Good luck.

bwolff (Jan. 4, 2011) I have tried all the instructions as suggested. I still get Your message was rejected by email-lb-cpg.austin.hp.com for the following reason: 5.7.1 Command rejectedThe following recipients did not receive this message:This was the forwarding of a simple 1 line email message that says test
gthiel (Jan. 4, 2011)

I need a number to contact tech support?

gthiel (Jan. 4, 2011)

I haved  done what was suggested and I am still not working.  my printer stops and prints stops and prints..  it is really slow.  what do I do?

vicldz (Jan. 3, 2011)

"Within minutes of the first complaints, our team quickly worked to understand the problem and complete updates to improve connectivity and reliability." posted by Eric Foster. 


Is anyone at HP reading the current ePrint forums!!!  At least respond that you are aware of the problem and working on it, please!

jjlewis (Jan. 3, 2011)

When using a Proxy I can not recieve my print jobs.  Alls jobs are sitting in pending status when I look at my printer in the ePrintCenter job log.  This was working fine.  Nothing has changed with our proxy servers.  Is there an issue in the HP ePrint Cloud?

dcm346 (Jan. 3, 2011)

When using ePrint no matter what email address I use (I have reset my ePrint email address) I get a delivery failure notification "Other mail system failure 550-'5.7.1  Command rejected".  (delivery attempts:0) Is this a problem with my email client or with the hpeprint website?

doggies (Jan. 3, 2011)

I can only send to my EPrint printer with my AOL account not my Comcast account  can anyone explain why?.  Thank You

mwsternberg (Jan. 3, 2011)

D110a stopped receiving emails.  When I send an email, I get an email notice from HP that it is sent but it is never received on D110a.  Also when I go to eprint center it will not show me my printer status - it used to.  Networks work perfectly and printing is received from computer wirelessly.

rhamorsky (Jan. 3, 2011)

printer works fine on my wireless network but can get it to print forwarded emails using the displayed printer email address. what up??????

cfab40 (Jan. 3, 2011)

Envy100 wont connect to the Web Services server

jgsuper (Jan. 3, 2011)

I have a d110 and i cant get it to print out the reveiw page with the printer code on it. It gives me an email address but will not print the info page. Says unable to connect to server?? Any ideas?

lemari1378 (Jan. 3, 2011)

I need help please. I sent an email to the eprint address from my phone but it's not showing up on my status or printing. What am I doing wrong?

JanisBray (Jan. 3, 2011)

I need help connecting my Blackberry to send pics to my printer, I downloaded the app and try to send via eprint but my printer isn;t showing up,,what am i doing wrong

siegelan (Jan. 3, 2011)

I have a 6500A and set up ePrint.  I have firmware CIP1FN1048PR.  When printing from iPad using AirPrint.  I only see the printer intermittently (disappears and then says "No Printers Found").  I have not been able to successfully print using AirPrint.  IPad has latest updated.  6500A says no product update is available.  Do I have latest firmware?  Any thoughts? 

Ray (Jan. 3, 2011)

what is a system error. I received this on code on an eprint failure

Patrick (Jan. 2, 2011)

Here is what worked for me.  I work on it for hours yesterday.  And decided to give it one more try today.


I followed step one above, but waited 15 minutes.  Then followed step two, but waited several minutes between steps.  It has been working all morning. 

coolvijay17 (Jan. 2, 2011)

hey i m using hp b210a photosmart printer every time i try to connect the printer to  my lappy it says there is any spooler problem..what the hell is this?

angela1970 (Jan. 2, 2011)

I have a brand new Photosmart eStation and everytime I try to email a pic to the printer, I receive an "undeliverable" message. But, it prints the pic if anyone else emails a pic to my printer. Very frustrating and it doesn't make sense. I see that I'm not the only one with this problem. Has anyone found a solution?

Patrick (Jan. 2, 2011)

At one point today I was oline with eprint.  Soon after I lost the connection, and bould never get it back. Now that I have a new email address I cannot get and information page to print, so I cannot reconnect to eprint.  I am pretty sure I have tried every suggestion out there, probably several times.  What am I missing?  I have the CP1525 laser.

DallasStinn (Jan. 2, 2011)

my printer wont print a picture if it is emailed from a blackberry. any suggestions?

leonmclin (Jan. 1, 2011)

Resetting the IPAD fixed the problem of my IPAD not printing to my eprint HP Photosmart Plus B210.

Damo (Jan. 1, 2011)

I was having trouble sending emails from my ISP's smtp changeed this too Google's and it worked fine. I am using Outlook 2007 and my ISP is UTV Ireland.

Chiefschoo (Jan. 1, 2011)

I can print from my computers...but I have not been able to print from my IPAD for a couple of weeks.  I have tried all of the suggested methods, but now I can even get a printed confirmation of my printers new e-mail address.  At first my IPAD was printing without using the e-mail option.  This is very frustrating since I bought this printer specifically for the ePrint resources.  Please advise soonest. 

slfitnessdave (Jan. 1, 2011)

I can print a word document and was successfull in printing a picture from snapfish, but still can not print a picture from my phone by emailing the printer, or from facebook!?  Beginning to be very frustrated with this printer.  It was going so well, now I'm stuck-help!

Dan (Jan. 1, 2011)

I'm having the same problem as James 7959..about ready to return this to the store and get a Canon

James7959 (Jan. 1, 2011)

So I just got this printer and I cannot find the email address for the printer, I follow the directions and all I get is printer's email is not activated and ePrint serices are off, but the web services is on.... What do I do next?

tommaso41 (Jan. 1, 2011)

this is the most difficult system to install poor directions and worse service IE. hp.com/go/ePrintCenter/add  THERE is NO ADD feature

Andrew_Home_Printer (Dec. 31, 2010)

I have not been able to e-print from my Comcast e-mail account but works great from my office e-mail account via my blackberry.

achuth (Dec. 31, 2010)

Cannot print test page either.. Its like getting a new cadilac in your garage and the reverse does not work..  I went from thrilled to frusterated in about 10 minutes. 

jambandman (Dec. 31, 2010)

i thought i would get a confirming email when i print from my Blackberry or Ipad.

JDMagoo (Dec. 31, 2010)

Same here.  Same issues, same proxy server issues, same lack of eprint.  Maybe I should have listened when I was advised to buy another brand of printer....

Doriaaa (Dec. 31, 2010)

when i send an email picture to my printer it doesn't print? why not?

hpws$4928748025 (Dec. 31, 2010)

I'm able to print remotley with my Blackberry 9650 through my work e-mail address but not my wife's Blackberry 8330 which has the same e-maill address used to set up the account from the home computer (weird?)

gubanich (Dec. 31, 2010)

Mail rejested with

550 550 5.7.1 Command rejected (state 18).

We can only successfully send mail from the email address used to set up the account.  Initially the printer was unlocked, no other email could get thru.  Tried locking the printer and addeing addresses manually.  Same problem.


hpws$4928748025 (Dec. 31, 2010)

Did Cashmere ever get an answer to their issue from 12-17 as mine is the same;


"Just sent my printer up & everything looked fine until I tried to send an email and print from my Blackberry.  I got an email message back that the mail was undeliverable to my printers email address with a 5.3.0 other mail system problem 550-'5.7.1 Command rejected. How do I fix?"

darrylgraham (Dec. 31, 2010)

my c310 e print printer screen is black with a flashing cursor on the left side after i followed the instructions above. Any ideas what the printer is doing or should i reboot

hpws$12815958022 (Dec. 31, 2010)

No answer from HP to me either - having bought the product for this specific purpose, hmm.

skreiman (Dec. 31, 2010)

same proxy server issue as many below.  The reset to defaut settings, power down, reconfigure wireless, radio off radio on idea did not resolve it.  HP appears to be completely absent in the dialog...

I stopped buying GM cars years ago because of a lemon - absent proactive support from HP, I will be leaving their as well camp soon

davebenner (Dec. 31, 2010)

I can print apps and am connected to the eprint network.  However when I send an e-mail to my connected printer from a computer or smartphone nothing happens.  It doesn't even show up on the status page as printed or pending.

paul100963 (Dec. 30, 2010)

can not connect to server when i want to download apps or get my code for printer

mjfreda1 (Dec. 30, 2010)

The B210 prints wirelessly when I send a photo from another computer via email. But, when I send an email to the printer via my iPhone....NOTHING. What gives? Any ideas?


agaronzik (Dec. 30, 2010)

Glad my advice worked.  The person that really deserves the credit is noxqcez for his post on the HP Support Form on 12/28.  His instructions got me on the right track.

hpws$12815958022 (Dec. 30, 2010)

Hi, I cannot send an email from my Blackberry Torch to the printer it just bounces back as undeliverable, the settings and addresses I'm using are all correct and it's only on wireless connection, all that's working too as all my other permitted senders can send and print with no problem at all either from their computers or their i-phones or blackberry's - any ideas?

debsatek (Dec. 30, 2010)

Well, I finally figured out how to print to the HP Photosmart Plus B210a ePrinter. I did what agaronzik said with the printer and then I disconnected the USB cable from when I had installed the printer, and when it was completely wireless, THEN it printed from my iPhone and iPad. I think the USB andn wireless connection was confusing the printer. Now that I'm just wireless, it'll print from all of my devices. WOoHOo!!

debsatek (Dec. 30, 2010)

When trying to ePrint, it looks like it's going to the printer, and then it says "The printer is offline." I'm able to print, and the wireless network is set up, so it's NOT offline...grrrrr.

agaronzik (Dec. 29, 2010)

Sorry to hear so many recent purchasers of ePrint capable HP printers are unable to use this feature because the printer will not print out the printer's unique ePrint e-mail address when requested to do so from the printer's setup menu.


I had the same problem with my brand new Officejet Pro 8500A.  I discovered that all my problems with ePrint were attributable to first installing the printer using a hardwire USB connection, then attempting to go wireless on a wifi connection.  Once my wireless connection was established, the printer had all muli-functions work except ePrint.  Everytime I tried to get the ePrint e-mail address from the setup menu I got the same "unable to connect to the server" message and a message about using a proxy server to access the HP server.


Here is my fix that I discovered yesterday.  HP warns in its manuals and web content that the printer will not access ePrint with a USB connection.  Apparently, the printer's memory always remembers that initial USB connection was established.  So the first step is to select Restore Factory Defaults from the Tools menu and confirm the restore from the readout.  Then do a power down and up cycle by unplugging the printer for 30 seconds from the AC power source then re-power.  Turn the printer on and allow it to go through all its initialization.  Then re-establish the wireless connection with your router using the Wireless Setup Wizard from the Setup menu.  Then turn the printer's wireless radio off then on again from the Network Setup menu.  At this point you should be able to go back and retrieve the printer's ePrint e-mail address from the Web Services Setup menu using the Printer Email Address button. 


HP Support confirmed this fix on the phone yesterday.


This worked for me.  I hope it works for you.

hpws$19841026027 (Dec. 29, 2010)

Also online it is stating in my account the printhead is not working.

hpws$19841026027 (Dec. 29, 2010)

Printer worked fine, then update, then this error came up:  0xc19003f and it stated to turn off and then back on the printer. I did that several times and the above error keeps coming back and I am unable to email print.

GaryCansler (Dec. 29, 2010)

  Junk junk junk!

GaryCansler (Dec. 29, 2010)

This printer is asking for a proxy server.  I do not use a proxy server. It keeps asking for it, over and over.

 This has to be the biggest piece of crap.  I will be returning this and tell all of my frinds what a hassle this was. 

superman529 (Dec. 29, 2010)

Same issues as below...cannot print via e-print services.  I did turn off printer and power back on...all connections show green even on-line and printer but nothing prints.  In fact, I get an "unable to deliver" message in my inbox.  It's like the e-mail does not work for the printer.  Please fix this!  I bought the printer for that and the iPad ablility to print.

Fightingfit (Dec. 29, 2010)

Same as the guy below! My printer will not print the info page so I can't register.. Want to print via email - one of the reasons I bought this printer!!

larryscsi (Dec. 29, 2010)

My printer will not print the "info" page.  Since I can't perform this operation the printer is not completely registered and therefore I am having a problem connecting to the server, or is the server down?

hardnett10 (Dec. 29, 2010)

I tryed with support still not working

aagdon (Dec. 29, 2010)

everything is connected and configured properly. B210 just doesn't print files that are sent to the printers email address. What do I do now??????????????????

tlcs_dragonlady (Dec. 29, 2010)

if you have any suggestions please send them to tlcs_dragonlady@hotmail.com.

tlcs_dragonlady (Dec. 29, 2010)

i have tried to print pictures from my at&t cell phone and they wont print. I get messages saying that the picture has been recieved but on the website it says that it has failed

chuck21 (Dec. 28, 2010)

My HP8500A Plus is not printing jobs sent to the printer email address via email.  I have powered on and off, no improvement.  However, it does download and print apps such as USA today and Sudoko.   There appears to be something wrong with the hpeprint.com messaging

jblando (Dec. 28, 2010)

my browser bar has the following:  "downloading teh latest applications", running constantly.  what can I do to turn this off?

JoVolans (Dec. 28, 2010)

My printer will not print the "info" page.  Since I can't perform this operation the printer is not completely registered and therefore I am having a problem connecting to the server, or is the server down?

doogalaa (Dec. 28, 2010)

My printer will not print the "info" page.  Since I can perform this operation the printer is not completely registered and there fored having a problem connecting to the server when i attempt to use the "Coupon" app.  Any one know how to correct this?

mfortune79 (Dec. 28, 2010)



How did you get your Printer to connect to the HP Servers ?.... If you have any useful information let me know. (mfortune98@yahoo.com)

mfortune79 (Dec. 28, 2010)



How did you get your Printer to connect to the HP Servers ?.... If you have any useful information let me know. (mfortune98@yahoo.com)

mfortune79 (Dec. 28, 2010)

When I try to print an info page I get "There Was A Problem Connecting To The Server." message. I did the fix, but it did not work. HELP!!!!! edited by-blakman


I'm having this same issue...my Printer works fine hooked up to the wireless network, however I'm having issues with getting the Printer setup fo ePrint...where are all the solutions HP talks about...I need solutions!!! How do I get my Printer to connect to the HP Servers...or 'Why' am I getting an error message 'Server'...thanks for the future solution whenever it arrives. (Hahahahaha)

chuckcpc (Dec. 28, 2010)

i think it's time to take my HP Photosmart eprinter back to the store and get my money back. I have always been a loyal HP user for many years, this is turning my head to other products that work and are user friendly. I am disappointed. I just want my equipment to work as advertised. This does not. I feel a bit foolish for the purchase.

chuckcpc (Dec. 28, 2010)

eprint wont print my document or picture stating a error message that my email address is not a known sender despite the fact that my email address is on the approved sender list.

chuckcpc (Dec. 28, 2010)

eprint wont print a simple, small document and states the error "file size to large"

chuckcpc (Dec. 28, 2010)

eprint wont print a document when i address the email to several addresses includingt eprint.

chuckcpc (Dec. 28, 2010)

eprint wont print zipped files of three small pictures.



blakman (Dec. 28, 2010)

When I try to print an info page I get "There Was A Problem Connecting To The Server." message. I did the fix, but it did not work. HELP!!!!!

Brinkman (Dec. 28, 2010)

i have tried to send a picture via ePrint but it failed to print due to a system error...how can i send a picture from my iphone to my HP Photosmart Premium printer?


SeleneHutchins (Dec. 28, 2010)

types in my printer code and e print will not accept. Printer will not accept messages from my I phone. Im using to e-mail adresss hp supplied for the printer

calamarian (Dec. 28, 2010)

HP Officejet 6500 E710n-z cannot get printer email address. When attempting get error "The printer was unable to connect to the server". Is the "server" down? I have been trying for 2 days. Prints fine wirelessly, and shows proper IP address when I push Wireless button. Will be returning printer and buying another brand if this doesn't get fixed soon.

JackieGene (Dec. 28, 2010)

Your e-printer sucks. Does not work most of the time instructions are impossible to follow when there is any.

susankolo (Dec. 27, 2010)

I've spent my entire day trying to get my printer to print again. It worked when I first got it a month ago, but now.....nothing! Everything sits in the print history as pending, then I will get an email message saying the job is delayed due to my printer being busy......busy doing what?....sleeping? I've turned off, turned it on, web services, off/on.  Please??????

funandsun (Dec. 27, 2010)

I have not been sent directions on how to use my ePrint from another computer.  Can you tell me where I can get the directions.

wllkll8 (Dec. 27, 2010)

why the printer donot accept my yahoo e-mail

melyandjon (Dec. 27, 2010)

how can I add printer?

Fordtruck56 (Dec. 27, 2010)

My question is why would you sell a customer a printer with "Incompatible Ink Cartridges"?  If the encluded ink cartridges are not intended for use in this printer as it is currently configured, why give them to the customer. I have spent the past six hours setting up this printer to receive an error message and no output. Do HP really care about customers or do HP just want the customer dollars. I have three HP Desktop computers, one HP Laptop computer, and three HP Printers in my home. HP will not be on my after Christmas shopping list next year.

mccainp (Dec. 26, 2010)

Where do I go to get my email account?

doggies (Dec. 26, 2010)

I had problems E-Printing at first using my I-Phone4.  Using my default E-Mail account the printer would not work.  But once I changed my account to AOL everything works great.

friedman (Dec. 26, 2010)

Is it possible to change my password?

gbx28 (Dec. 25, 2010)

Cannot get a eFax number. I searched online and it seems to be an issue for everyone. When is the expect fix date for this bug?

52oblur489oms (Dec. 25, 2010)

tried serval times to print in color and NOTHING! What's the secret on getting the printer to print in color

moxiegirl714 (Dec. 25, 2010)

how can i print pictures that have an error wqhewn they first tried to print, or thAT HAVE ALREADY PRINTED.

BRSOJW (Dec. 25, 2010)

Ok, so I tried your remedies.  First of all, turned of the wifi, that was easy.  No luck.  Then tried turning it off, no luck.  "Go to Web Settings"???  Where is that?  Not listed on the printer.  This is LAME!  For the $$$ we paid for this, give us decent advice!  Look at all the negative comments!!!!!!!!!!!!!!

adaallc (Dec. 23, 2010)

I'm connected to my wireless network...Zeem is also on network...online at website shows printer connected but each time I send photo to printer from IPhone website shows failed to print but you can not click on anything to see why----everything is connected properly and I am using the correct email address, THIS DARN THING DOES NOT WORK !!!!

scoobydoo1959 (Dec. 23, 2010)

cant get coupon app to work

Princessamh (Dec. 23, 2010)

My IPhone 4 does not find a printer "No Printers Found"

RobertRansomTX (Dec. 22, 2010)

My HP e210 was easy to install, operate and connect. Once the printer printed my assigned e-mail address I sent an test e-mail via iPhone and within seconds printed out my e-mail and the attachment. Thank you Apple and HP for AirPrint  :)

sandykarma (Dec. 22, 2010)

Would like to eprint news apps but without color... is this possible to put as a default?

johnhanson (Dec. 22, 2010)

HP might want to add hp e-service printing to the list of BT Home Hub applications supported assuming fiewall setttings are relevant ?  (is it SMTP inbound or does the printer go fetch it using POP3 or IMAP4 ?

johnhanson (Dec. 22, 2010)

HP EZ710 officejet - exact same problem as MGreisen's with pro8500a below...no emial address given during setup. web services won't connect through my bthomehub2 (printer asks for proxy). am using wired network in home office which seems to disable wireless (why? most devices are ok with both). lots of wasted time restarting web services still no solution for e-printing. tried setting bonjour on for 3dns support..is that needed for e-mailing docs for printing or might it interfere?

speedy9 (Dec. 22, 2010)

speedy9  i've tried for a new code for days. still can't get one.

Dophlin (Dec. 22, 2010)

My pass code expired and I can't used it to add printer.  I had tried many times to reset and I must be doing something wrong.  I have not been able to receive another code by printing it out.  Would someone please help me step by step directions.  Dophlin

bflippens (Dec. 21, 2010)

where do i find the email address for my printer

lisacayla (Dec. 21, 2010)

WiFi is blinking and black panel is black won't turn on?  It was working fine.

Tedster58 (Dec. 21, 2010)

unable to print from my blackberry....unable to find email address from printer....FRUSTRATED USER

MGreisen (Dec. 21, 2010)

i have just bought the Pro 8500A Plus w/e-print. When I entered the printers email address on the HP e-print center website it tells me that its invalid. On the printer itself, it tells me i need to enter a proxy code and that its not connected to the server.. i spent lots of money on this printer. I can print stuff wirelessly but can't seem to get a valid e-print email. During set up my printer never printed anything out with a HP email address. Please help.

Marcopo (Dec. 21, 2010)

I emailed documents to my printer from my iPhone using the address given when I first set up my C310A Photosmart Premium printer. My new printer was not yet registered. I received email notification that eprint job has been received. But my printer had been assigned a new email address since I first opened it and my mail hopefully is still waiting in a queue at HP soon to be destroyed after 24 hours. Why can't server send out a message that email was undeliverable? It is also possible that my email address might have been reassigned to someone else's printer and that printer printed out my email. I'm certain the odds are improbable but not impossible.

kleeman (Dec. 21, 2010)

I have a new 6500APlus printer and using a wireless router, I am unable to connect ot the internet.  I tried both of the above remedies unsuccessfully.  I was advised to use a proxy server, but I do not know what my proxy setting should be.  Help, please.     Distressed

Tanker92 (Dec. 20, 2010)

still not able to e print because email address was not printed out.  Bought the printer because of this feature. Forum sounds like a-lot of unhappy customers as well.  I hope hp decides to fix this issue with this and takes note with the next software update.

Alfred31 (Dec. 20, 2010)

I have madea couple of critical post in regards to the eprintbut I have to say all systems are working fine,Im printing from my computers and directly from my Ipad. After many hours of frustrating troubleshooting I went back to basics and dis-connected my Firewall and virus programs,pressed the re-set button on the router and the devices found my printer and netwok and installed all my device. Even the eprint center is showing me a green and not a red or orange banner saying server problem. I just hope it stays that way.



cullytn (Dec. 20, 2010)

OMGOSH...all I wanna do is recieve some pix from my cell or friends cell on my hp printer...how hard should this be?....too hard for me I guess!

starabc (Dec. 20, 2010)

Can not print Tablloid from front panel.

majewski (Dec. 20, 2010)

can not print from my blackberry?

butterb (Dec. 20, 2010)

it sucks

davidapril08 (Dec. 19, 2010)

I have my eprint code but it will not accept it Ive tried everyway I can think of but it keeps saying code invalid

JohnMawe (Dec. 19, 2010)

What is error code 500 on my cm1415?  I installed eprint software but didn't print out product info sheet.  Communications fail to download from internet but I do have an email for the machine though....

cliffhsb (Dec. 19, 2010)

can't find my printers email, how do i find this or get one.

nitti92 (Dec. 19, 2010)

cant find my printers email? help please!

AnyIdiotCanPlan (Dec. 19, 2010)

cannot resolve "ePrint is off for this printer." issue.

JulieBeth (Dec. 19, 2010)

At Eric's (12/17 post), I went to the support forum.  I read through all 35 pages.  First observation - HP seems to have a bunch of VERY PATIENT customers.  After reading through all the posts and replies and suggestions, I cannot seem to get my 6500A printer to connect initially or even kick out an email.  When I go to Web Services Setup, I get a message that the "Printer Unable to Connect to the Server."  It suggests I try to do so by entering a manual proxy server.  So I do that, using the Primary DNS Server IP Address from the Network Configuration Report IPv4 Section, then the Port indicated as "enabled" on the Report.  Entering these just sends me back to the unable to connect message.  So unlike all those on the Support Forum, I have never been able to connect or generate an email address for my printer.  What am I missing??!!!!

1dwmdnnd (Dec. 19, 2010)

When will Outlook 2010 be support with e-print

speedy9 (Dec. 19, 2010)


rich (Dec. 19, 2010)

this system so sucks  nothing but problems logging in and not printing through the web   nice job hp

Poodlepalz (Dec. 19, 2010)

Every time I try to print to the cloud I get this email error message "Thank you for using HP's ePrint service. Your print job was received.  Printing has been delayed because the printer is currently busy printing other jobs." It is not busy printing other jobs. Help

daddy0h (Dec. 19, 2010)

Turning off power and disabling then re-enabling web services does not work ... you MUST provide a better (REAL) solution ... do NOT accept your programmers telling you they have fixed the problem ... do NOT let them go home at the end of their work day ... They have NOT fixed this problem ....


At this point, I have NO "proof of concept" that ePrint Web Services work at all, for ANYONE ...


This appears to be a problem with your server programming ....


It is NOT fixed ...


When you finally get it fixed, please ADD the number of days that it took you to get it fixed to the Registration date of everyone who is having trouble ...



hs48226 (Dec. 19, 2010)

Cannot print from my Droid X, I get error Server is not reachable. I have shut it off and on several times, what do you recommend I do now.

denispelli (Dec. 19, 2010)

why is the eprint service "unavailable"? i sent email to my printer's special address (suppressed xxx) but the email bounces from hp because the services in not available. this is an advertised feature of my printer. 

  ----- The following addresses had permanent fatal errors -----
   (reason: 550 5.5.0 Service unavailable)

kamlow (Dec. 18, 2010)

Exchange for a new printer and still not working.

Writer2645 (Dec. 18, 2010)

i can not get connected, I have done the configuration as directed, disabled and enabled again, but still nothing, What is going on?

rpwang (Dec. 18, 2010)

How do I turn off the print status e-mails

kamlow (Dec. 18, 2010)

Have changed printer's email id 5 times and I still can't send anything from my iphone.

Cashmere (Dec. 17, 2010)

Just sent my printer up & everything looked fine until I tried to send an email and print from my Blackberry.  I got an email message back that the mail was undeliverable to my printers email address with a 5.3.0 other mail system problem 550-'5.7.1 Command rejected. How do I fix?

Alfred31 (Dec. 17, 2010)

I am still getting no eprint service,always showing not connected or having server problems.Going to the Forum is not the solution,HP engineers or what ever they call themselves should fix this problem that has been going on for monthsit is making HP look very bad.I might as well hook up a USB cable to it,I bought the printer to print from my Ipad,at times I am not in the room to turn the power off on on to make the printer work,Im on the road.



BSaunders (Dec. 17, 2010)

I want to change the print out to full page instead of 2 pages per 1 page. How do I do that?

joeblair11 (Dec. 17, 2010)

Will not print from my iphone...

EricAtHP (Dec. 17, 2010)

The ePrint and Print Apps support forum is the BEST place to report an issue, find answer to the most common questions, and pose your own questions!  Thanks!

jeanniep1957 (Dec. 17, 2010)

i am trouble getting eprint to work since the update happened. i have tried several times but it just will not print. i even got a new email account and that still didn't work. what am i doing wrong? can someone please help me with this issue?

laollis (Dec. 17, 2010)

how do I get an email for the printer so I can use eprint from my phone?

djzucca (Dec. 17, 2010)

How do I change my language settings?

annay1965 (Dec. 16, 2010)

i cannot even connect my printer to the server - dont have email address fo it.

Printer IS connected to internet. Tried all your tricks turning on/off - nothing helps.

Please help to set up ePrint - this is the reason i have this printer.

majoslin (Dec. 16, 2010)

Having problems printing from my Droid.

At 1st ok, but now wont print at all from my cell.

That the main reason of the purchase of this printer, please help.

sundeep (Dec. 16, 2010)

what is the port number to be allowed for e print ? either for proxy setup or for firewall setup

Jacqueline (Dec. 16, 2010)

Love the printer, but hate that connection is a consistent issue -- real PAIN having to unplug and replug the power cord to establish a connection. 

Bad_Fish (Dec. 16, 2010)

My eprint worked fine for a few days, but now I just get a message at the eprint center that says "Oops! Something just went wrong on our server! We've logged the problem and will fix it as soon as possible. Sorry for the inconvenience."  This has gone on for several days now.  I assume that this is an HP problem and not a problem on my end.  Is this assumption correct?

EricAtHP (Dec. 16, 2010)

Lucky and Alfred, check this "not connected error" thread on our support forums.  It's a bit long but it details the current conversation and solution.


DadT, the 8500 setup process is outlined in this thread on our support forums.  Hopefully it helps!


LtlSaint, you issue sounds like it could be a topic being discussed on our support forums.


eMaria and Wales, I've got an iPhone myself so this thread on our support forums caught my eye.  Hopefully it addresses the issues you're experiencing.  If not, search "iPhone" on the forums for a full list of those discussions.


The ePrint and Print Apps support forum is the BEST place to report an issue, find answer to the most common questions, and pose your own questions!  Thanks!



luckytree (Dec. 16, 2010)

i'm having the same problems as alfred31 for about 3 days now i'm really really think taking it bak to where i bought it and tell them they can keep it

DadT (Dec. 16, 2010)

having no success establashing eprint on my new office jet pro 8500A premium, it never printed a info sheet with my printers email, or proxy settings. even if I new the proxy settings may be i could figure out. appearently the printer never fully established eprint when i 1st set up. any help out there?









ltlsaint (Dec. 16, 2010)

I rec'vd an email saying that a message went to my printer.  It never printed.  I can figure this out.  All the so called "help" doesn't help at all.  When I go to printers tab it doesn't  help either.  I'm completely confused.  This was supposed to be easy - just follow the steps.  Yah, right.

eMaria (Dec. 16, 2010)

I can ePrint from a Gmail Web client but not from any mail client on my iPhone or iPad.  The messages queue up on my device but don't post.  Mail sent to other addresses works fine.  I have tripple checked my "allowed" list on this site.

whales (Dec. 16, 2010)

Cannot get to print from my iphone 4. It does print from both computers. Any help would be great

JohnMcGee (Dec. 16, 2010)

I updated my cp1525 and airprint for my apple products works fine, but when I try to enable eprint, I get a message that says it can't connect.


I am open to suggestions, but I am just before returning this printer.

jeskri (Dec. 15, 2010)

My printer is just about to go back into the box and back to the store where I purchased it.  When I try to forward an email to it, it say that it is not connected.  Pictures look great if I send them from my gallery using  iPrint Photo.  The print's display goes to sleep mode and the only way to wake it is to unplug it from the power supply (the on/off button will not shut it off).  This sounded like a great idea, but it is such a headache and I could have gotten a less expensive paper-weight, my old printer works just fine, just thought the wireless was pretty cool.

Alfred31 (Dec. 15, 2010)

I am very disapointed with my eprint service,every time I go to use the printer it will not print,when I log on to eprint service its says printer not connected. Now I am getting the message that there is a problem with the server.,come on HP engineers you can do better than this. Almost all my equipment, twp PCs one laptop, one printer, and and a stand-alone scanneris are HP but next time I will have to make a better choice.


Alfred Rogers


stein0216 (Dec. 15, 2010)

My printer does not respond to email printing.