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The future of printing is here: HP ePrint now available

ePrint

HP's ePrint feature made headlines when it was announced a few weeks ago and today it was rolled out to all customers who have purchased the new HP Photosmart e-All-in-One Printer. Other printers in the Photosmart e-All-in-One line will be equipped with HP ePrint when purchased.

The key behind HP ePrint technology – or more simply put, a 'send to email' print solution – is that each web-enabled HP Photosmart e-All-in-One printer has its own unique email address. Once activated, the ability to print PDFs, Microsoft Office documents, and photos from anywhere, anytime, with any device is possible.

Getting started with HP ePrint

The trick to getting started with HP ePrint begins by ensuring your web-connected printer is connected to the Internet wirelessly. From there you need to activate the e-All-in-One

printer's web services and obtain the printer's email address. Web services include both print apps and HP ePrint, so even if you never intend to use the email-to-print functionality, you'll still want to enable web services so you can take advantage of the many print apps that are available on your e-All-in-One.

  • Customers who have already set-up the new Photosmart e-All-in-One may have already enabled web services. For those folks, obtaining an email address for the printer will be as simple as accepting the free system update (activated via the notice on the printer's front panel).
  • Brand new customers of the Photosmart e-All-in-One will be guided through an installation process that will give directions for activating the printer's web services and obtaining the email address.

Once you've enabled web services on your printer, head over to the HP ePrintCenter to access even more functionality, such as creating a list of email addresses allowed to send print jobs to your printer, using your online ePrint job history to view and manage print jobs, and adding print apps on your printer.

If at any time you'd like to revisit your web services settings, you can do the following:

  • Press the "Wireless" button on the printer's front panel, which is next to the power button
  • Navigate to the "Web Services Settings" option and press OK.
  • To activate web services, navigate to "Enable Web Services" and press OK. Your printer will print out one page displaying the printer's email address as well as directions for how to add your printer to the HP ePrintCenter.

    To view your printer's email address, select "Display Email Address" and press OK. This will provide you with a reminder of your printer's email address, which can be handy.

I've been playing with HP ePrint functionality in the office for the past few weeks, and I'm hooked. To me, HP ePrint is the drop-dead simplest and most convenient way to print. You may find yourself saying the same thing after experiencing the benefits.

A couple of notes on photo printing

It is worth mentioning a couple of things with regard to photo printing via HP ePrint. HP ePrint will know a .jpg file attached to an email sent to your printer is a photo, however, the e-All-in-One model on the market today doesn’t have a dedicated 4x6-inch photo paper tray. So if you send a photo print job to your printer and just have office paper in the tray, your photo will print on an 8.5x11-inch sheet of paper. You can of course remedy this by putting 4x6-inch photo paper in the tray when you intend to print a photo.

Secondly, there is a temporary limitation with photo scaling functionality for 4x6-inch photos when using ePrint. What this means is that depending on what aspect ratio the .jpg was captured or saved in, the printed photo may include a small blank white area in the lower right-hand portion of the photo. Photo scaling functionality will be enabled next month (August 2010) and until then, you may choose to print your photos the "old-fashioned" way – as in directly from your computer or directly from a memory card inserted into the printer. Or, if you want to print photos directly from your smartphone, you can still use the HP iPrint Photo mobile app for iPhone (or iPod Touch), Android, Symbian or WinMo operating systems.

More resources available

You should have enough information by now to get started... there are lots of other tips and tricks (such as setting up your printer’s white list and checking the status of print jobs) that are covered elsewhere, such as the FAQs, which you can find links to below.

Those of you embarking on this journey should take note you are among the very first to send emails directly to a printing device! We’d love to hear what you think of the experience. If you run into any snags, feel free to check out the HP ePrint FAQ and Print Apps FAQ. We also have Support Forums to answer other questions not already addressed, and please feel free to reach out to me here or on my @LizAtHP Twitter account.

Happy ePrinting!

Liz

posted by LizatHP, July 15, 2010 (46 comments)
billl
billl (March 24, 2011)

I am trying to set up web services to obtain my printer's (HP Officejet 7500 E910) email address. When doing so it indicates "printer unable to connect to server", and suggests I can connect to internet using a proxy no. and proxy port.  I checked and the printer is connected to my wireless network which is internet connected.  Any help?

Iovanna
Iovanna (March 9, 2011)

How do I set up my phone to eprint in my printer? I have a palm TREO 850 not an iphone!

MyScreen
MyScreen (March 5, 2011)

Can you set up via a usb cable and your email address?

 

steve4di1358
steve4di1358 (Feb. 28, 2011)

I have a HPOfficeJet 6500 not sure if this printer is web services compatable. I do alot of wireless printing from other computers Any help???

michaelknoll
michaelknoll (Feb. 21, 2011)

I am stuck

I have my printer code

i have my printer email address

Now what?

Do I  go to yahoo email to print?

 How do I use  the printer email address?

do I need to download an app?

 

VERY FRUSTRATING !!!

 

Tegh
Tegh (Feb. 18, 2011)

paulmart you do need a router i suggest asking a friend or proffesional for help connecting it. i think you should get a virgin media hub, they are really good and work very well

AndrewJ
AndrewJ (Feb. 13, 2011)

I am able to eprint from my desktop, but NOT from my Blackberry Bold. My printer is a Photosmart D110a. Any suggestions?

paulmart
paulmart (Feb. 13, 2011)

I have have brighthouse service. I have a brighthouse converter for my internet to my computer but I dont understand how I am supposed to set up to my hp65a printer for eprint. Do I need a router? I dont seehow to wire to the internet

Mary1
Mary1 (Jan. 25, 2011)

set up my printer tried to enable web services, messages telling me it requires update, try to download update but it wont download, so I cant get email address or enable web services, tried numerous ways to try to fix as per emails. nothing works.   help please

wyattcj
wyattcj (Jan. 17, 2011)

I try to receive emails from myfax and they don't get farther than the eprintcenter it says email discarded too many recipients in the email. What does that mean? How do I fix it?

maddiver
maddiver (Jan. 12, 2011)

Same problem as everyone else send the fix other wise big hammer job.

Arrowheadjake
Arrowheadjake (Jan. 11, 2011)

The same problem as Rouseman, very frustrating. What is the fix?

Arrowheadjake
Arrowheadjake (Jan. 11, 2011)

The same problem as Rouseman, very frustrating. What is the fix????????

Rouseman
Rouseman (Jan. 9, 2011)

I to have just purchsed a B110A and spent 5 hours trying to get the ePrint function to work! Exactly like Zourite and SimonJamesHunter an email address is given to the printer but nothing printed. Email address is displayed on the touch screen. Can someone please provide a solution, I always go for HP but this really is anoying!

ZOURITE
ZOURITE (Jan. 8, 2011)

just the same problem

I have activated web services on my printer, an email address is displayed on the touch screen but the printer does not print a summary page. (and will not if I click the print report button). I have tried to register with e print using the address shown on the touch screen but it won't register - any ideas? (have tried the trusted turn it off and on and re-installing it)

simonjameshunter
simonjameshunter (Jan. 8, 2011)

I have activated web services on my printer, an email address is displayed on the touch screen but the printer does not print a summary page. (and will not if I click the print report button). I have tried to register with e print using the address shown on the touch screen but it won't register - any ideas? (have tried the trusted turn it off and on and re-installing it)

beverlygravis
beverlygravis (Jan. 3, 2011)

How long do you have to wait for the page?

jselleck
jselleck (Jan. 1, 2011)

If you are getting the error message "undeliverable" try going to control panel on printer...push wireless button under panel, look on screen....go to web services settings, remove web services, then enable them again...wait, printer will print a page with your email address for the printer and instructions to register and set preferences.  I did this and can now print from my BB.  Good luck.

reeds_printer1
reeds_printer1 (Dec. 29, 2010)

when I add the email address for the printer to my blackberry and assign a contact, it will not send anything it will send it back as delivery failure. Only if I put in the address not in my contact list it will work. Does anyone have this problem and how to fix it?

kickmoney
kickmoney (Dec. 28, 2010)

I cannot find out how to stop the printer from sending me a text everytime it does a "job".  I get system error whenever I try to send a picture.

DealerWebsiteCenter
DealerWebsiteCenter (Dec. 24, 2010)

Works Great. I added mu email as a contact in my cell phone. I take a picture and email it the contact. It prints out in 2 minutes.. 4x6 only. So buy 4x6 photo paper or load 8x11 and trim it..Amazing, I came home from a party and pictures were on my desk..Love it.. But need 8x11

JulieBeth
JulieBeth (Dec. 19, 2010)

Enabled web services.  Hit the Printer Email button.  Says it cannot  connect.  The printer never printed out an email address or other instructions.  I've tried all the various fixes on the support blogs - nothing works.  I can't even get an email address for the printer, let alone connect!

vicen
vicen (Dec. 17, 2010)

como puedo saver el codigo de mi impresora para eprint

bhenderson
bhenderson (Dec. 14, 2010)

I cannot print anything from my blackberry smartphone. anyone else have the same problem??

salsero24
salsero24 (Dec. 10, 2010)

My 8500a pro is connected to my network and the blue wireless light is on (steady), I tried getting the printer code through wireless/web services and it shows connecting w/HP logo, after a few moments it goes back to home screen without providing me with the printer email address or (printer code) . Is there something I'm doing wrong? 

HudzikPrinter
HudzikPrinter (Dec. 7, 2010)

Well, took about 5 hours for my printer to recognize my router from about 2 feet away.  Finally got that to work but today I was setting up eprint and when I try to send something to the printer it states it is pending...  So I have had to delete everything I have sent because everything onlt states pending?????  HELP Please!

EricAtHP
EricAtHP (Nov. 18, 2010)

3206House, it sounds like you could use some help!  The best place to ask Print App related questions is our Print App Support Forum.  I hope this info helps!

3206House
3206House (Nov. 13, 2010)

okay...have it set up to email...have everything set up right...and nothing is telling me how I should proceed to actually print from those emails or what to press to do that...I'm very confused as to how to print from my email or how to send it there specifically to be printed....

GospelMama
GospelMama (Oct. 23, 2010)

Looking forward to seeing how this all works.  I know one person that will love it when I show him how to use it.  God Bless All of you pray before you VOTE November 2, 2010 'YOUR VOTE DOES COUNT"

alan67
alan67 (Oct. 20, 2010)

Can my Photosmart C7280 use ePrint.  I cannot seem to locate it's eamil address.

Mangoes
Mangoes (Sept. 26, 2010)

This feature is so awsome,for everyone around my family who wants to print from home,just near-by,just run over and pick-up it's done.

LizatHP
LizatHP (Sept. 23, 2010)

Hi @Shekkar, thanks for stepping in with such useful information!

LizatHP
LizatHP (Sept. 22, 2010)

Just a reminder, the HP Support Forums (http://bit.ly/b2FihM) can address individual comments/questions that come up as you start using ePrint. 

 

@stshank The limitation with the photos was corrected in August... you and your mother-in-law should be fine now. Thanks for reminding me that is in the post, I will update it.

 

@cloudrunner Sound like you are thinking of an enterprise solution. HP also offers ePrint enterprise solutions but HPePrintCenter and this blog really focuses on our consumer (and now SMB) printers.

 

@ksaraf This brand-new functionality is enabled for the new e-All-in-One printers, not older models.

 

Hope this helps!

cwj04002
cwj04002 (Sept. 17, 2010)

i can get it to print the email.... but how about an attachment??

 

paperman
paperman (Sept. 13, 2010)

To idonotwantanaccount:

 

The paper companies plant 3 trees for every 1 they harvest...they have increased america's forestland and continue to do so. Look up sustainable forestry practices.

 

Paper keeps forest growing.

boseph76
boseph76 (Sept. 7, 2010)

ok im trying to print a report  did for my class and my printer will not download it

 

stshank
stshank (Aug. 21, 2010)

You say:

 

"Secondly, there is a temporary limitation with photo scaling functionality for 4x6-inch photos when using ePrint. What this means is that depending on what aspect ratio the .jpg was captured or saved in, the printed photo may include a small blank white area in the lower right-hand portion of the photo. Photo scaling functionality will be enabled next month (August 2010) and until then, you may choose to print your photos the "old-fashioned" way – as in directly from your computer or directly from a memory card inserted into the printer."

 

I read this to mean that right now, e-mailed photos will print 4x6 and no other size. Am I right? I'm trying to send 8x10 photos. I bought my mother-in-law a printer so we could send her photos by e-mail, but so far this product is very disappointing.

 

LyricalReckoner
LyricalReckoner (Aug. 21, 2010)

Once activated, the ability to print PDFs, Microsoft Office documents, and photos from anywhere, anytime, with any device is possible.

 

ePrint lets you print with any device? even my phone?

 

That's great, but where do I get paper and toner for my phone?

 

Does HP sell that?

 

idonotwantanaccount
idonotwantanaccount (Aug. 16, 2010)

I thought the point of electronic mail was to save paper and trees? This feature is completely useless to me Thanks HP!!!!!!

widow7
widow7 (Aug. 16, 2010)

It's won't print.why

CloudRunner
CloudRunner (July 28, 2010)

Will there be a secure print feature for eprint. I know Printeron.net offers this as well as eprint enterprise.  Along lines of ksraf comment, I have high end printers that are public access where I would like users to be able to email to printer BUT I don't want prints to come out until user who emailed printer enters a code at a computer attached to the printer. 

ksaraf
ksaraf (July 26, 2010)

Is this only for photo smart printers?   I have a Laserjet 2727nf and a 1522nf.  I was hoping this function would be enabled with firmware updates for all high end printers.

LizatHP
LizatHP (July 20, 2010)

@step4 - glad to hear it's working great for you!

 

@gslegge - I can't see your email from this view and don't have enough info here to answer your question. You can visit our Support Forum (link above) or email me: liz.philipsAThp.com

 

@joshua G - you rock! thanks for visiting here

 

@best Buy 304 - when you install the normal driver, you will have a lot more funactionality when printing photos directly from your computer including various sizes. As for a photo editing feature -- will route your feedback to our engineers. Our touchscreen AIO has that feature (you can do so much more with a touchscreen interface!) but is not equipped with ePrint

Best Buy 304
Best Buy 304 (July 19, 2010)

Are we going to be able to print photos on 5x7 and 8.5x11 ?

 

Can HP add in a photo editing feature to use prior to printing a photo ?

Gslegge
Gslegge (July 16, 2010)

I did as you wrote but It won't print...why?

step4
step4 (July 16, 2010)

Set up was very easy!