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Some facts about HP's new web printers

eAIOLast week, HP launched a line of new web connected printers and unveiled plans to make printing more convenient and accessible. There has been a lot of excitement about these products as well as some questions and concerns about how these printers and their applications will work. With the hope of alleviating some confusion, I wanted to take a moment to provide some facts from HP about ePrint, Yahoo ads and spam:

  1. HP will not push content to web connected printers without customer permission. Period.
  2. HP / Yahoo are testing an advertising pilot. The purpose of this test is to learn what printed content is most valuable to customers and how they want to receive that content. Through the pilot, select customers are receiving printed content that includes ads which are customized to match their interests – the same ad-supported content they see beside the online blogs, editorial or hard-copy magazines they already read.
  3. This program is still in its pilot phase, and HP will use customer feedback from the test to guide decisions about how to offer programs that meet our customer needs.

HP has built serious spam blockers into ePrint:

  1. A printer with ePrint capabilities has a random email address that can be reset by the customer at any time.
  2. HP uses industry-standard email spam filters for the printer's email address.
  3. HP allows customers to “white list” or “black list” email addresses, so the customer controls who can/cannot send print jobs to their printer.
  4. Users can turn off ePrint altogether so they do not receive any emailed print jobs.
  5. HP does not and will not provide customers' printer email addresses to advertisers.

How HP’s scheduled delivery service will work:

  1. The scheduled delivery feature, once enabled, will allow customers the ability to schedule delivery of content they themselves choose – e.g. a coloring page after school or a newspaper for the morning commute. The printer will not print content that users haven’t selected.
  2. HP has not and will not send unsolicited prints to customer’s printers – the user must set up a scheduled delivery.  

The whole idea of these new printers and new capabililties is that HP wants to give customers access to the content they want in the way that they choose. We are eager to hear from our customers and we welcome your thoughts. Feel free to leave a comment here or reach out to us via Twitter at @HP_IPG, @AngelaatHP, or my personal account, @LizatHP.

posted by LizatHP, June 18, 2010 (13 comments)
kwabena (March 13, 2011)

Please can my " hp officejet pro 8500 wireless a909g" be able to acess eprint functions and how? It is connected to my network with an ip address.

macd346 (March 11, 2011)

I see there are several comments about problems with the email function. I have the 8500A on a network which works fine. BUT when I send an email from an authorized address it is kicked back. Any suggestions on the problem

Mrp53 (March 10, 2011)

I think that the new eprinters are really great , love them. But I don't understand why the HPePrint Center shows one e-mail address and the printer shows another and when I select to print a (print report)it prints yet another e-mail different from the other two. I guess I will call customer support about that. Keep up the good work!

galiana (Jan. 31, 2011)

Some facts about HP's new web printers

az232 (Jan. 28, 2011)

Mine works but if I haven't used it for a few days then it seems like I have to get a new email address and start over.  Sometimes I do get confirmation emails but the print doesn't actually go through.  Right now I just use it as a network printer and I actually had to hard wire it to my air extreme router to get all my computers to regognize it all the time.  So far it has been very disapointing.

SajNParsley (Jan. 22, 2011)

Tried sending an email to my printer's email. Nothing happened. What gives? I thought I could send it an email from an authorized address and it would print the contents or attachments.

beamerbuilder1 (Dec. 29, 2010)

I really like my HP Photosmart C410a Eprinter and it works great except I never receive confirmation emails. Anyone have an ideal why? I can send via airprint on Iphone or Ipad but understand that won't generate a confirmation email. I tried numerous times to send via an email attachment using my Iphone 4. It prints just fine but I never get the confirmation email which I will need when away from home. Any ideals would be appreciated?

EricAtHP (Dec. 1, 2010)

Hammerhead, if you've purchased an ePrint compatible, web connected printer being connected to the internet allows you to access some of the printer's special features.


You can certainly still connect your printer to your PC!.  The fact that the printer is web connected means that you can access and execute many of the printer's functions from the printer screen without having to turn on your computer.  I'd recommend going through your printer's documentation to get the printer's email address.  If you have any trouble the best place to go for resolution is the ePrint and Print App forum!

hammer21head (Dec. 1, 2010)

why does this have to be on the internet? My printer is connected to my pc. So what do I need to do? ( It says it is not connected) How do I find my printer email address and how does one change it?

Gram8335 (Nov. 27, 2010)

Is this printer compatable to a PC, and will it work connected to my PC?

nv1z (Nov. 4, 2010)

Can any networkable printer be given ePrint capability (i.e. HP2300n?)  That printer is on our wireless network and is available from any computer in the office.

patkare (Aug. 19, 2010)

what is a WPS security  passphrase. and where can I find this pass

patkare (Aug. 19, 2010)

where would I find the WPS number for my printer