HP ePrintCenter

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Web-Connected Printers

Help and Tips

Getting Started with ePrintCenter

Do print apps and ePrint require that the printer is connected to the Internet?

ePrint and Print apps require that the printer is connected to your home network and has access to the Internet. HP may store configuration and setup data so that print apps are efficient and easy to use. If you connect your printer only via USB to your PC, ePrint and print apps will not work.

How do I connect a Web-connected printer to the Internet?

Follow the setup instructions that come with your printer. If you have difficulty with print apps after setup see “How do I enable Web Services to use print apps and ePrint?”

How do I enable Web Services to use print apps and ePrint?

We recommend you follow the setup instructions that came with your printer. Once your printer is connected to your network, you need to ensure that Web Services are enabled to use Print Apps and ePrint. The way to do this varies by HP printer as follows:

  • Photosmart: Depending on the printer model, use the Enable Web Services option available under the Setup>Wireless>Web Services, or Setup>Web menus on the printer, or via the ePrint icon on the printer front panel home screen.
  • Officejet: Select the Setup>Web Services Setup option to enable Web Services. Ensure that both ePrint and Apps are turned 'ON' in Web Services setup.
  • LaserJet: Print a configuration page from your printer to locate the IP address. Open a Web browser and type the product IP address into the address line. The HP-embedded Web Server will open. Click the HP Web Services tab. Select the option to enable Web Services. When Web Services are enabled, ePrint information appears in the HP Embedded Web Server. Look for the e-mail address that is automatically assigned to the product. The product also prints an HP Web Services page that contains this e-mail address and instructions for using the service.

You may also need to disable and re-enable Web Services if you are having problems using Web Services. Follow the steps above, first selecting the Remove Web Services option, and then repeat using the Enable option.

Any time you enable Web Services on your device, a Web Services info sheet should print from your printer within a few minutes. If that sheet does not print, you can try to print it manually (see “Printing the Web Services Information Sheet”). If your printer does not print the Web Services info sheet the process has not completed properly. In that case, wait a few minutes and disable and re-enable Web Services again. If you continue to have problems printing the Web Services info sheet, see the steps to complete a factory reset in the Troubleshooting section.

Printing the Web Services Information Sheet

There may be times when you need to re-print the Web Services information sheet for your printer. The info sheet includes a claim code for your printer; you will use this claiming code on ePrintCenter when you establish your account. Using this code on ePrintCenter will associate your printer with your account and create your ePrint email address.

Photosmart printers:

Depending on the printer model, either via the Setup>Wireless>Web Services Settings menu, or on other printers via the ePrint icon on the front panel display - select the ePrint icon and select the “Print Report” button on the Web Services status screen.

The ePrint icon looks like this:ePrint icon

Officejet printers:

Depending on the printer model, either via the Setup>Web Services Setup>Printer Email Address menu, or on other printers via the ePrint icon on the front panel display - select the ePrint icon and select the “Print” button on the ePrint Status screen.

The ePrint icon looks like this:ePrint icon

LaserJet printers:
  1. Print a configuration page from your product, and locate the IP address.
  2. At your computer, open a Web browser and type the product IP address into the address line. The HP Embedded Web Server opens.
  3. Click the HP Web Services tab.
  4. Click the Print Information Sheet button.

What is AirPrint?

AirPrint allows you to print from within applications on your Apple mobile device. On your Apple mobile device tap print; select your printer that supports AirPrint, and print.

In order to use AirPrint you will need:

  • Apple device (iPad, iPod touch 3rd generation or later, iPhone 3GS or later) running iOS 4.2 or higher
  • HP Web-connected printer (see updated list here)
  • An HP Web-connected printer and Apple device on the same wifi network
  • Network router that supports BonJour

Clearing the Apple device print queue is a helpful step to take if you are unable to send documents or pictures to your HP Web-connected printer.

  • On your Apple mobile device, double-click the Home button pictured below.

    Wireless button

    Print Center displays as the most recent app in the recent list at the bottom of the mobile device screen.

    NOTE:

    The Print Center app only displays if there is one or more print jobs in the printing queue.

The number inside the red circle, or badge, at the top of the Print Center app indicates how many print jobs are in the queue.

  • If the Print Center app does not display, use your finger to scroll left and right through the recent list to view any additional apps.
  • Tap the Print Center app. If there are two or more print jobs in the print queue, the Print Order window displays.
  • To clear the print queue, tap the first print job in the Print Order window. The Print Summary window for that print job displays.
  • In the Print Summary window, tap Cancel Printing. Wait for the print job to cancel.
  • Repeat these steps for each print job in the Print Order window.
  • Try to print from the mobile device to the product again.

What is the difference between HP ePrint, HP ePrint Home & Biz Mobile App, HP Mobile Driver, and AirPrint from Apple?

  • HP ePrint: ePrint is a free service from HP that allows you to print from your email-capable device to your Web-connected printer, anytime, from any location, over the Internet. It is as simple as sending an email to the email address assigned to your product when you set up the ePrint service.
  • HP ePrint Home & Biz Mobile App: This mobile app is a free app for mobile devices that lets you view, share, and print multiple content types anytime, from anywhere. Print wirelessly to supported HP printers in a local Wi-Fi network or, when registered, to HP ePrint-enabled printers connected to the Internet.
  • HP ePrint mobile driver: Print driver for Windows or Macintosh computers that supports direct printing from any application to any HP Web-connected printer. Basic features like duplex and setting pages per sheet are supported. In addition, for Windows computers, direct printing to HP Postscript devices on the local network.
  • AirPrint: Apple's AirPrint uses your local wireless network to print directly from your iPhone, iPad, or iPod to a local HP ePrint product.

You can find more information on HP mobile printing options.

How do I set up Google Cloud Print?

Google Cloud Print enables printing from a wide variety of Google web and mobile applications to virtually any printer-using a smartphone or other mobile device.

By adding your HP ePrint-enabled printer to your Google account, using the printer's ePrint address, you can now print.

Use this link to sign up and learn more: http://www.google.com/cloudprint/learn/index.html.

What is a custom email and how do I set it up?

Managing Print Apps

Change which print apps are loaded onto your printer (Add, remove, re-order, and configure print apps on your printer from ePrintCenter)

On some Web-connected printers you can add, remove, reorder, and configure print apps in ePrintCenter. ePrintCenter will tell you if your printer does not currently support managing apps from the website. To see if you can manage print apps on your printer from this website, log into your ePrintCenter account and select your printer. If your printer does not support installing apps from the website, you will see a message in the My Print Apps section stating:

“To view and manage print apps for your printer, use the display on the printer itself. This website cannot manage print apps for your printer.”

For printers that support managing apps from this site, to remove, re-order, or set up print apps, log into your account on ePrintCenter, then go to the My Print Apps section of the Printers tab. You can place your mouse over an app icon to display the “Remove” option, click and drag apps to re-order them on your device, or click on the “Setup” link on an app to configure it. Go to the Apps tab to view and add additional available print apps.

If a print app has scheduled delivery associated with it be sure to cancel scheduled delivery before removing the print app or scheduled prints may continue.

If you remove a scheduled delivery print app before cancelling the subscription, simply reinstall the print app, cancel the subscription, and then remove it again.

Note: For printers that do not support managing apps from ePrintCenter, use the Get More or Add More options on the printer front panel display to add, remove, and configure print apps.

Print settings

The content in the print apps has been carefully selected and tuned to print well on your device. For all Web-connected printers, print app settings default to Normal or Draft depending on the type of print:

Single-sided prints: The default print quality for print apps is Normal, which provides a good balance between speed and print quality

Double-sided text prints (not available on all printers): The default print quality is Draft on most printers to reduce bleed-through from one side of the paper to the other.

On some Web-connected printers a Settings option is available on the print apps print preview screen that provides options to select print quality and paper type.

If you have been unable to find the help you need on topics such as setting up ePrint and print apps on a replacement printer, switching printers, removing ePrint or print settings, or selling or donating your printer, please try the Printer Management section, available in the menu on your left.

Managing Scheduled Delivery Apps

What is a “scheduled delivery” print app?

A scheduled delivery print app allows you to automatically print content on a schedule you select. For example, if a newspaper app is available for scheduled delivery, you could set up a daily delivery at a certain time. For example, you could have your newspaper app automatically print Monday through Friday, between 7 a.m. and 8 a.m.

Which printers offer the scheduled delivery option?

Scheduled delivery print apps are currently available on many Photosmart and Officejet printers. For a current list of available printers please follow this link.

How do I schedule a print app with a scheduled delivery?

Sign into ePrintCenter, and look for print apps that have a clock symbol below them (beneath the rating stars) or check the box that states “Show Scheduled Delivery Print Apps only”. Click on the print app to go to the app detail page. On the App detail page click “Add to Printer.” Once the app is installed (this can take up to a minute) on your printer click the “Setup” button and follow the instructions from there to set up your scheduled delivery. Depending on the printer and region some print apps with scheduled delivery are available on the front panel of the printer out of the box. To schedule an out of the box print app, select the print app from the front panel of the printer and select the 'Schedule' button. New and additional scheduled delivery print apps can be added by going to the ePrintCenter.

Can I schedule a delivery on any print app?

Only the apps that show the clock symbol below the app in ePrintCenter can be scheduled for automatic printing. Check back often as more scheduled delivery apps will be added. You can also check the “Show Scheduled Delivery only” box at the top of the Apps page to filter the apps to only show apps that offer this feature.

Why don't I see a print app with scheduled delivery listed on ePrintCenter for my printer?

New print apps with scheduled delivery are being added all of the time. Please check ePrintCenter periodically for new and updated print apps.

Will I receive unsolicited prints?

HP has not and will not send unsolicited prints to customers' printers -- the user must set up a scheduled delivery. Scheduled deliveries must be canceled from the ePrintCenter or paused from the printer front panel.

Can I print a past issue from a scheduled delivery print app?

You cannot currently print a past issue. However, you can reprint the current issue of a scheduled delivery directly from the printer screen.

How do I pause a scheduled delivery?

Log onto ePrintCenter and select the print app that you wish to pause. Click on “setup,” then “Update settings,” then choose “Pause” for the desired amount of days. You can also select the print app from the printer panel and select “pause”.

How do I cancel a scheduled delivery?

Always cancel your scheduled delivery on the ePrintCenter before removing a scheduled delivery print app from your printer. Log onto ePrintCenter and select the print app for which you wish to cancel the subscription. Click on “Setup,” then “Update Settings,” then click the “Cancel scheduled delivery“ link. This will cancel your scheduled delivery. The print app will remain on your printer for print on demand use.

I removed a scheduled delivery app from my printer, but I am still receiving scheduled prints, now what?

Removing a scheduled delivery print app from your printer does not cancel that app's scheduled deliveries, so you may still receive scheduled prints. If this occurs, you need to go into the settings page for that app to cancel the scheduled print jobs. To do this:

  1. In ePrintCenter, add the app back onto to your printer by clicking on it in the “Apps” tab, then clicking on “Add to Printer” on the apps detail page. The “Setup” option will appear.
  2. Click on the “Setup” button. The “Update Settings” link will appear.
  3. Click on “Update Settings.” The “Cancel Scheduled Delivery” link will appear at the bottom of the page.
  4. Click on “Cancel Scheduled Delivery” to cancel the scheduled delivery for that app.

If you no longer want this app on your printer, you can now remove it and know that the scheduled print jobs for this app have been canceled.

How long is it supposed to take to load a new scheduled delivery app on my printer?

When installing a scheduled delivery print app, it is normal for the display to go blank for up to a minute, depending on the print app and connection speed of the device.

My question is not addressed in this FAQ. Where can I get more information?

Please review the Print Apps Help section as well for additional support and troubleshooting information. You can also go to the Print Apps Forum for more assistance.

Troubleshooting Print Apps

Get the latest news on print apps

You can visit the News tab of our website for up-to-date information on print apps.

Print apps won't launch

Print apps require that the printer is connected to your home network and has direct Internet access. Print apps will not work if your printer is only connected via USB to your PC.

To connect to your home network via wireless or Ethernet (wired):

Wireless connection:

  • Use the Wireless Setup Wizard on your printer to connect to your wireless network. On most printers you can press the Wireless button on the printer display or on the printer front panel to access your network wireless settings.
  • For more help with setting up or troubleshooting your HP printer connection to a wireless network, go to http://www.hp.com/go/wirelessprinting.

The wireless button looks like this:Wireless button

Wired connection (not available on all printers):

  • Connect one end of an Ethernet cable to your router, and the other end to your printer. Note: If you do not have an Ethernet port on the rear of your printer, your printer does not support an Ethernet connection.

Web Services Once your printer is connected to your network you need to ensure that Web Services are enabled to use Print Apps and ePrint.

  • Photosmart: Depending on the printer model, use the Enable Web Services option available under the Setup>Wireless>Web Services, or Setup>Web menus on the printer, or via the ePrint icon on the printer front panel home screen.
  • Officejet: Select the Setup>Web Services Setup option to enable Web Services. Ensure that both ePrint and Apps are turned 'ON' in Web Services setup.
  • LaserJet: Print a configuration page from your printer to locate the IP address. Open a Web browser and type the product IP address into the address line. The HP-embedded Web Server will open. Click the HP Web Services tab. Select the option to enable Web Services. When Web Services are enabled, ePrint information appears in the HP Embedded Web Server. Look for the e-mail address that is automatically assigned to the product. The product also prints an HP Web Services page that contains this e-mail address and instructions for using the service.

Print apps can be affected by problems with a router or Internet service provider. If you are having problems accessing print apps and you believe your printer is properly connected to your home network, use a Web browser on a computer that is attached to your home network to confirm that your home network is functioning properly and that Internet access is available.

For wireless connections, check the signal strength indicator on your printer to confirm that you have a strong signal. On some printers, signal strength is shown on the front panel display. On other printers, you may need to open the Setup>Wireless menu on the front panel display. In some cases, it may be necessary to move the printer closer to your router to retain a consistent connection or improve performance.

Some networks require a proxy setting to be configured on the printer to access the Internet. This can be done via the Embedded Web Server (EWS) of the printer or the printer's control panel, depending on the printer. Refer to the printer User Guide for more details on using EWS or configuring proxy settings.

Only one print app appears in the Apps section on my printer

For printers that have an Apps section on the main menu to access print apps, if your printer is unable to connect to the Internet only the Quick Forms print app will appear in the Apps section. Quick Forms is a special print app that is stored on your printer and is always available regardless of your printer's Internet connection status. Once your printer connection issues are resolved, all your installed print apps will appear again in Apps. In many cases all you need to do is return to the printer home screen and enter Apps again. If you continue to have problems see the topic in this section on setting up/troubleshooting your printer's wireless connection to your router.

Print apps are launching or responding slowly, or a connection error message appears

Print apps launch speed and performance is dependent on the speed of your Internet connection. Print apps may launch or respond slowly, or even temporarily stop responding due to temporary issues with your Internet service provider, general Internet congestion, or print app partner server issues. In most cases these issues will be resolved if you wait and try again a little later. In some cases you may need to use the troubleshooting options below:

Simple fixes - try these easy steps first:
  1. Exit and restart the print app
  2. Wait and try the print again later
  3. Remove and re-install the print app
  4. Review the information above in this document on enabling a wireless or wired connection to the Internet and ensure you have an active Internet connection to your printer
  5. Turn wireless off and then on again (under the Setup>Wireless menu on most printers)
  6. Turn your printer off and then back on and try the print app again
  7. Turn your router off and then on again (most routers do not have a power switch, so simply unplug the power cord from the back of the router and then plug it in again. It may take a few minutes for the router to power up and reconnect on your network).
    1. While your router is off/rebooting/reconnecting you will lose Internet connectivity and Wi-Fi and wired connections for your computers. Close any open files that are stored on networked hard drives before rebooting the router.
Confirm that your printer and router have up-to-date firmware:
  1. Check for product updates for your device:
    1. Depending on your model, check for product updates using one of the following options on your device: 1) Select the ePrint button/icon>Check [Product] Update; 2) Setup>Preferences>Product Updates; 3) Setup>Web Services Setup>Product Updates; or 4) Settings>Tools>Product Updates
    2. In some cases the device may require restarting a second time after a product update to reconnect. If you experience connection issues after an update that isn't resolved by a restart of your printer, remove and re-enable Web Services.
  2. Check for updated firmware for your router
    1. Check your router help documents or your router manufacturer's website for information on how to check for and apply any available firmware updates.
Resolve Web Services connectivity issues
  1. Remove and then re-enable Web Services on your printer
    1. This will remove your printer from your ePrintcenter account and give you a new email address/claiming code for your printer. (The claiming code is the portion of your printer email address to the left of the @ sign.) You can then re-add your printer to your ePrintCenter account and complete any ePrint/Print App setup.
  2. Restore factory defaults on your device. Do the following on your device:
    1. Remove Web Services
    2. Restore factory defaults (this is usually found under the Setup>Tools menu)
    3. Re-do initial setup of your device and add it to your network
    4. Re-enable Web Services
    5. Once the Web Services information sheet is printed, use the printer claiming code to add your printer to your account on ePrintCenter.
  3. If you are using your printer in a business environment, there is a possibility that you might be having issues if certain ports have been closed on your router by your network administrator and aren't available for use by the printer to initiate outward connections to the Web Services servers. Check with your network admin and confirm that ports 80, 443, 5222, and 5223 are open to allow the printer to initiate connections.
    1. Do not use port forwarding to open any ports to external communication from the Internet to your printer. This is a security risk and is not necessary, as Web Services connections are initiated by the printer from your network to the cloud servers, and print data is transferred back to the printer via the connection that is initiated by the printer.
  4. If the above options have not resolved your connectivity problem, you may need to set your printer up with a fixed IP address. Ensure that your printer Gateway and DNS server settings match your network settings. Instructions for setting a fixed IP can be found in the ePrint support forum connectivity troubleshooting thread.

If the problem persists and other devices on your network are performing well, you can also go to the ePrint & Print Apps Forum for more help.

I have questions or problems with a purchase completed with a print app

For questions or help with any purchases you complete with a print app, contact the company you made the purchase from in the print app. The company's contact information is located in the Help screen inside the print app. Launch the print app and select the help “?” option for the company contact information. If you have contacted the print app partner but were unable to resolve your transaction issue and would like to pursue the issue further, please go to your printer support page at www.hp.com/support and contact HP support.

Multi-page documents sometimes pause between printing

Multi-page documents may pause between pages while the content for the next page is downloading from the Internet. During this pause the print progress bar may disappear until the next page starts printing. Wait until all pages have completed before launching other print apps.

If you print from your PC while printing a multi-page print app document, the print app pages may mix with the pages of the PC document. Either wait until your print app has finished before printing from the PC, or separate the pages when both print jobs are complete.

I'm seeing an issue with print quality

If you have questions about the quality of a print, use the print troubleshooting options in the Tools menu of your printer. You can print a Print Quality Report for assistance, and use options to clean print heads, align the printer, and check ink levels. If you believe your printer has a general print quality problem, visit www.hp.com/support and identify your printer model to go to your printer support page for more assistance.

Print-outs contain English text when the printer has been set up in another language

In some cases print app content may have limited availability in languages aside from English. Some of that content may still be made available for those who may wish to make use of it.

Get help with a print app question that is not addressed here

If you need more print apps assistance, you can also go to the Print Apps forum - See link on the right panel. (Note: At this time the forum is available in English only).

Get general support for your printer

For general support for your printer, please visit www.hp.com/support.

Introducing ePrint

About ePrint

HP ePrint lets you print from virtually anywhere to an HP printer that supports ePrint. Once enabled, ePrint assigns an email address to your printer. To print, simply send an email containing your document to your printers' address. You can print images, Word and PowerPoint documents, PDFs, and photos. You can view and manage print jobs sent to your printer using your printer Job History that is available on ePrintCenter. Note: HP ePrint provides convenience printing. Documents printed with ePrint may appear different from the original. Style, formatting, and text flow may differ slightly from the original document. For documents that need to be printed with a higher quality (such as legal documents), we recommend that you print from the software application on your computer, where you will have more control over how your printouts appear.

How does ePrint work?

When you send an email to your printer's email address, the HP ePrint service will open and print the email and any supported attachments.

How much does ePrint cost?

The HP ePrint service is available free of charge with your HP ePrint-enabled printer.

Using ePrint

How do I find my printer's email address?

You can find your HP ePrint email address in the following ways:

First, make sure you recognize the ePrint icon:ePrint icon

  • For Photosmart: On the printer's front panel display, touch Wireless>Web Services>Display Email, or if available on your device, touch the ePrint icon on the printer front panel.
  • For Officejet: On the printer's front panel display, touch the ePrint icon (4.3” display only) to display the email address or Setup>Web Services Setup>Printer Email Address to reprint the information sheet.
  • Photosmart Only: If you register your printer at ePrintCenter.com, your email address displays on the ePrint panel.
  • For LaserJet: On the printer's front panel display, touch the ePrint icon or “How to Connect” to display the email address. For LaserJet printers with the small 2 line display, please print out the information sheet to see the email address.

Adjusting ePrint settings / Managing ePrint print settings

ePrint settings can be changed by logging into ePrintCenter, and selecting print options on the left side of the ePrint panel. Here you will find settings for color options and paper size. Print options only apply to documents not photos. Photo files will always be printed in 4x6”.

What email clients can I use to send an ePrint job?

The following email clients have been tested by HP ePrint*:

  • Outlook 2003, 2007
  • Hotmail, Yahoo! Mail, Gmail
  • Apple Mail (iPhone, iPad, Macbook, MacbookPro)
  • BlackBerry mail client
  • Nokia/Symbian client (Nokia)

*Testing does not guarantee full compatibility

What attachment file types are supported?

The HP ePrint service will print email attachments for the following file types automatically:

  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel*
  • Text files (.txt)
  • PDF
  • HTML
  • Images (bmp, jpg, png, gif, tiff)

* HP strongly recommends that you preview documents in Excel before printing.

Note: The HP ePrint service does not support printing webpages via email at this time. HP is currently developing dedicated solutions to support webpage printing from mobile devices. Image files (like jpeg, bmp, tiff, etc) need to be at least 100DPI in order to print via ePrint. PGP encryption, digitally signed documents, macro-enabled spreadsheets and password-protected documents are not supported by ePrint at this time and will not print.

Do email attachments have size limits?

Yes, there is a 10 MB limit to the email and a 10 MB limit to each attachment. HP ePrint supports a maximum of 10 attachments to a single email. Emails that exceed these limits will not print.

Managing ePrint Security

Who can use ePrint on my printer?

When you first enable ePrint, the printer is in “unlocked mode.” In unlocked mode, anyone who knows your printer's email address can print to it using the ePrint service. While we wanted to offer this convenience, it means that you need to be careful regarding to whom you share your printer's email address as everything they email to that address will be printed on your printer. You may want to be selective when giving out your printer's email address so that you don't receive printouts that you don't want.

How can I restrict who uses ePrint on my printer?

You can lock ePrint to make it more secure. To change to locked mode, visit ePrintCenter and register your printer. When you register, you can change your mode and specify who is allowed to print to your printer. You can specify up to 500 email addresses that are allowed to print; email from any other addresses will be ignored.

Whether you're using ePrint in unlocked or locked mode, it's a good idea to keep the email address of your printer confidential -- only give it out to people you know and trust.

Is my email data safe?

HP sends attachments over a secure connection to your printer to protect your data, but we cannot ensure the security of email before it is received by HP.

Note: HP does not filter or control the emails or content and cannot be held responsible for such emails or content.

How do I prevent spam from being sent to my printer?

ePrint assigns a random email address to your printer that follows a government standard for providing anonymous addresses.

  • To help keep your email address confidential: Register online at ePrintCenter, change your settings to locked mode, and then add email addresses to your list of authorized senders.
  • Don't use the printer's email address to register for other online sites.

How do I check the status of an ePrint job?

Go to ePrintCenter and register your printer. Once registered, you can check the status of print jobs and specify who is allowed to print to your printer. You can manage and see the status of your ePrint jobs using the ePrint Job History on ePrintCenter, by selecting the printer's tab.

Troubleshooting ePrint

Get the latest news on ePrint

You can visit the News tab of our website for up-to-date information on ePrint.

Is the printer turned on and ready to print?

  • Is the printer turned on?
  • Is the printer ready to print?
    There should be paper in the input tray, the output tray should be open, and the cartridge door should be closed.

Is your printer network connected to a network?

  • Is the printer connected to a network?
  • Note: If you use a USB cable to connect your printer to your PC you will also need to connect the printer to the Internet in order to use ePrint. HP ePrint requires an active network connection to the printer.

If your printer is on a network, is it able to connect to the ePrint service?

If the printer is on the network, is it able to connect to the ePrint service? If you registered your printer at ePrintCenter, log into your account to see detailed information about print jobs and errors and to view the connection status:

  • Connected means the printer is on a network with an active Internet connection, and is able to communicate with HP servers.
  • Not Connected means the printer is not on a network with an active Internet connection.

To refresh your printer's connection status on ePrintCenter, use the Refresh button below your printer's name on the website. Do not use your browser refresh button, as that will not reliably refresh your printer's connection status.

Note: If you use a USB cable to connect your printer to your PC you will also need to connect the printer to the Internet in order to use ePrint. HP ePrint requires an active network connection to the printer. HP Web Services are temporarily unavailable means the HP servers are unavailable.

In some cases the following may be required to address ePrint connectivity issues:

Simple fixes - try these easy steps first:
  1. Turn wireless off and then on again (under the Setup>Wireless menu on most printers)
  2. Turn your printer off and then back on
  3. Ensure you have an active Internet connection. You may want to refer to “Connect to the Network,” (in the ePrint>Troubleshooting ePrint section) or “Print apps won't launch” (in the Print apps>Troubleshooting Print Apps section)
  4. Turn your router off and then on again (most routers do not have a power switch, so simply unplug the power cord from the back of the router and then plug it in again. It may take a few minutes for the router to power up and reconnect on your network).
    1. While your router is off/rebooting/reconnecting you will lose Internet connectivity and Wi-Fi and wired connections for your computers. Close any open files that are stored on networked hard drives before rebooting the router.
Confirm that your printer and router have up-to-date firmware:
  1. Check for product updates for your device:
    1. Depending on your model, check for product updates using one of the following options on your device: 1) Select the ePrint button/icon>Check [Product] Update; 2) Setup>Preferences>Product Updates; 3) Setup>Web Services Setup>Product Updates; or 4) Settings>Tools>Product Updates
    2. In some cases the device may require restarting a second time after a product update to reconnect. If you experience connection issues after an update that isn't resolved by a restart of your printer, remove and re-enable Web Services.
  2. Check for updated firmware for your router
    1. Check your router help documents or your router manufacturer's website for information on how to check for and apply any available firmware updates.
Resolve Web Services connectivity issues
  1. Remove and then re-enable Web Services on your printer
    1. This will remove your printer from your ePrintcenter account and give you a new email address/claiming code for your printer. (The claiming code is the portion of your printer email address to the left of the @ sign.) You can then re-add your printer to your ePrintCenter account and complete any ePrint/Print App setup.
  2. Restore factory defaults on your device. Do the following on your device:
    1. Remove Web Services
    2. Restore factory defaults (this is usually found under the Setup>Tools menu)
    3. Re-do initial setup of your device and add it to your network
    4. Re-enable Web Services
    5. Once the Web Services information sheet is printed, use the printer claiming code to add your printer to your account on ePrintCenter.
  3. If you are using your printer in a business environment, there is a possibility that you might be having issues if certain ports have been closed on your router by your network administrator and aren't available for use by the printer to initiate outward connections to the Web Services servers. Check with your network admin and confirm that ports 80, 443, 5222, and 5223 are open to allow the printer to initiate connections.
    1. Do not use port forwarding to open any ports to external communication from the Internet to your printer. This is a security risk and is not necessary, as Web Services connections are initiated by the printer from your network to the cloud servers, and print data is transferred back to the printer via the connection that is initiated by the printer.
  4. If the above options have not resolved your connectivity problem, you may need to set your printer up with a fixed IP address. Ensure that your printer Gateway and DNS server settings match your network settings. Instructions for setting a fixed IP can be found in the ePrint support forum connectivity troubleshooting thread.

If the problem persists and other devices on your network are performing well, you can also go to the ePrint & Print Apps Forum for more help.

Does your printer display have error or status messages?

  • Is there an error message on the printer display?
    If the printer is out of paper or has some other problem, then the ePrint service will hold your email for 24 hours and keep trying to print it. If it hasn't printed after 24 hours, you may need to resend the email.

Did you use the correct email address for the printer?

To find your HP ePrint email address:

  • Go to ePrintCenter and log into your account, you will see your email address in the ePrint panel.
    Look for the ePrint icon:ePrint icon
  • For Photosmart: On the printer's front panel display, touch Wireless>Web Services>Display Email, or if available on your device, touch the ePrint icon on the printer front panel.
  • For Officejet: On the printer's front panel display, touch the ePrint icon (4.3” display only) to display the email address or Setup>Web Services Setup>Printer Email Address to reprint the information sheet.
  • Photosmart Only: If you register your printer at ePrintCenter.com, your email address displays on the ePrint panel.
  • For LaserJet: On the printer's front panel display, touch the ePrint icon or “How to Connect” to display the email address. For LaserJet printers with the small 2 line display, please print out the information sheet to see the email address.

Did you include an email address in the “BCC:” field of your email?

ePrint emails can be sent to multiple email addresses on the “To:” field and the “Cc” field. This means you can send an ePrint email to your printer and additional emails at the same time. There can be no email address on the “Bcc” field; this field is required to be blank in order for an ePrint email to be successfully received. If there is an email address or printer address in the “Bcc” field the ePrint job will result in a failure.

Did you get a status reply with an error?

The problem may be:

  • The attachment size or number of attachments exceeded the allowed limit.
  • There is a 5 MB limit to the email and a 5MB limit to each attachment. HP ePrint supports a maximum of 10 attachments to a single email. Emails that exceed these limits will not print.
  • Is the attached file supported by ePrint? Supported attachments include:
    • Microsoft Word
    • Microsoft PowerPoint
    • Microsoft Excel*
    • Text files (.txt)
    • PDF
    • HTML
    • Images (bmp, jpg, png, gif, tiff)

* HP strongly recommends that you preview documents in Excel before printing.

HP is working to expand the list of supported formats for ePrint.

Check whether your email service provider is having problems

Your email provider's server may be having problems. If you are sending from a mobile phone, check your phone's connection to the Internet and your email service.

Connect to the network

ePrint requires that the printer is connected to your home network and has direct Internet access. ePrint will not work if your printer is only connected via USB to your PC.

To connect to your home network via wireless or Ethernet (wired):

Wireless connection:

  • Use the Wireless Setup Wizard on your printer to connect to your wireless network. On most printers you can press the Wireless button on the printer display or on the printer front panel to access your network wireless settings.
  • This is how the wireless button appears:Wireless button

  • For more help with setting up or troubleshooting your HP printer connection to a wireless network, go to http://www.hp.com/go/wirelessprinting.

Wired connection (not available on all printers):

  • Connect one end of an Ethernet cable to your router, and the other end to your printer. Note: If you do not have an Ethernet port on the rear of your printer, your printer does not support an Ethernet connection.

Web Services: Once your printer is connected to your network you need to ensure that Web Services are enabled to use Print Apps and ePrint.

  • Photosmart: Depending on the printer model, use the Enable Web Services option available under the Setup>Wireless>Web Services, or Setup>Web menus on the printer, or via the ePrint icon on the printer front panel home screen.
  • Officejet: Select the Setup>Web Services Setup option to enable Web Services. Ensure that both ePrint and Apps are turned 'ON' in Web Services setup.
  • LaserJet: Print a configuration page from your printer to locate the IP address. Open a Web browser and type the product IP address into the address line. The HP-embedded Web Server will open. Click the HP Web Services tab. Select the option to enable Web Services. When Web Services are enabled, ePrint information appears in the HP Embedded Web Server. Look for the e-mail address that is automatically assigned to the product. The product also prints an HP Web Services page that contains this e-mail address and instructions for using the service.

ePrint can be affected by problems with a router or Internet service provider. If you are having problems with ePrint and you believe your printer is properly connected to your home network, use a web browser on a computer that is attached to your home network to confirm that your home network is functioning properly and that Internet access is available.

For wireless connections, check the signal strength indicator on your printer to confirm that you have a strong signal. On some printers, signal strength is shown on the front panel display. On other printers, you may need to open the Setup > Wireless menu on the front panel display. In some cases, it may be necessary to move the printer closer to your router to retain a consistent connection or improve performance.

Some networks require a proxy setting to be configured on the printer to access the Internet. This can be done via the Embedded Web Server (EWS) of the printer or the printer's control panel, depending on the printer. Refer to the printer User Guide for more details on using EWS or configuring proxy settings.

Disabling ePrint - How do I remove the ePrint service?

To remove ePrint, use the display on the printer's front panel and touch Wireless>Web Services>Remove Web Services, or access the ePrint icon on the printer front panel (for Photosmart) or Setup>Web Services Setup>Restore Factory Settings (for Officejet) or (for LaserJet), go to the Web browser, enter the printer's IP address, click the HP Web Services tab, and then select the option to disable Web Services. This will remove the printer from your ePrintCenter account, as well as delete your printer's ePrint email account and ePrint history & settings from ePrintCenter. If you are using print apps, it will also delete all print app settings and configuration data (if applicable). You will need to redo print app settings if you choose to re-enable Web Services.

If you registered your printer's email address at ePrintCenter, you must log in to delete your account.

Introducing HP ePrint Home & Biz Mobile App

What is the HP ePrint Home & Biz mobile app?

The HP ePrint Home & Biz mobile app is a free app for mobile devices that lets you view, share, and print multiple content types. Print wirelessly to supported HP printers in a local Wi-Fi network or, when registered, to HP ePrint-enabled printers connected to the Internet. Besides printing photos, documents, and webpages, you can also scan pictures and documents using the supported scanning feature on your HP device. After scanning, you can either print the results immediately or store them on your mobile device.

Why should I register the HP ePrint Home & Biz mobile app?

By registering with the HP ePrint service for mobile apps, you unlock all the features of your mobile print app.

If you choose not to register, you can still print directly to your supported Wi-Fi-enabled HP printer but only when your mobile device is connected to the same Wi-Fi network. You can print photos, images, PDFs, and text files saved on your mobile device. You can also scan from your supported HP device to the app or capture an image using your mobile device. The iOS version of the app can also allow your mobile device to act as a drive to transfer files to your PC or Mac.

If you register with HP ePrint, you can print to any HP ePrinter (HP printer supporting ePrint) to which you have been given access, from anywhere your mobile device has Internet access. You can print Microsoft Office documents and webpages, or save the webpages to print later. The HP ePrint Home & Biz Mobile app even helps you with printer setup and lets you monitor the status of your print job.

Where do I get the HP ePrint Home & Biz mobile app?

The HP ePrint Home & Biz mobile app is available free from the App Store on your mobile device. Just search for “HP ePrint.” Apple's App Store is also easily accessible from iTunes on your computer. Just download the app using iTunes and then sync to your device. To access the latest version of iTunes, visit the download site at: http://www.apple.com/itunes/download/.

On which devices can I install the HP ePrint Home & Biz mobile app?

The HP ePrint app is currently available for iOS devices.

  • iPod Touch (2nd and 3rd generations)
  • iPhone 2G, 3G, and 3GS, 4
  • iPad

We are working to add additional mobile devices.

Can I print to any printer?

You can print to any supported HP print device that is Wi-Fi capable and on the same local Wi-Fi network as your mobile device. With registration, you can print to any HP ePrinter to which you have been given access.

Why can't I print to my printer?

Possible causes include the following:

  • The printer is not supported.
  • Either your mobile device or your printer is not connected to the wireless network.
  • Your mobile device and your printer are connected to different wireless networks.
  • The printer is turned off.
  • The printer is not being shared over the wireless network.

If you are having difficulty printing from the HP ePrint Home & Biz mobile app, first ensure that the printer is working and connected to the network. For Wi-Fi printing, try printing from your computer. If using an HP ePrinter, send a print job via email to ensure your printer is connected the HP ePrint service.

If you are still having difficulty, visit the HP Support Forum for ePrint and Mobile Apps.

Using HP ePrint Home & Biz Mobile app on iPhone and iPod Touch

Get to know HP ePrint

HP ePrint lets you print wirelessly to supported HP printers in a local Wi-Fi network or, when registered, to HP ePrinters connected to the Internet.

Register your app to take full advantage of HP ePrint's features. See Register with HP ePrint.

Features for nonregistered users:

  • Print directly to a WiFi-enabled HP printer.
  • Take pictures. (Your mobile device must have a built-in camera.).
  • Print photos.
  • Print PDFs, including those received as Mail attachments.
  • Print text (TXT) files, including those received as Mail attachments.
  • Scan from your Wi-Fi-enabled HP e-All-in-One printer and save, view, or print. (Your mobile device and your all-in-one must be on the same Wi-Fi network).
  • Autodiscover HP ePrinter for setup.
  • Transfer files from your computer to your mobile device.
  • Edit photos before printing.
  • Specify main tray or photo tray, depending on the printer.
  • Specify print settings.

Additional features for registered users:

  • Print by sending print jobs to your HP e-All-in-One printer. (The printer, which could be far away from you, must be connected to a network with Internet access.)
  • Monitor the status for print jobs sent to the HP ePrinter.
  • Print webpages.
  • Print MS Office suite (Windows and Mac) documents, including those received as Mail attachments.
  • Set up the HP ePrinter for printing even when you are traveling.

Register with HP ePrint

Register once and unlock the full capabilities of HP ePrint. For a complete list of features available to you when you register, see Get to know HP ePrint.

  1. Open HP ePrint.
  2. Tap the HP ePrint icon at the top right, and then tap “Register with HP ePrint”.
  3. Enter your email address and tap “Send”.
  4. Check your email to receive a message from HP ePrint containing an embedded link and a PIN code.
  5. Do one of the following:
    • If you have checked email using your iOS mobile device, tap the embedded link or copy the PIN code.
    • If you have checked your email by other means, write down the PIN code.
  6. Tap the HP ePrint icon at the top right, and then tap “Complete HP ePrint Verification”.
    • If you have followed the embedded link from an email message, your copy of the application is already registered with HP ePrint.
    • If you copied or wrote down your PIN, paste or type the PIN code and tap “Send”. Now your application is registered.
  7. To register another email address, do the following:
    1. Open HP ePrint.
    2. Tap “Settings” (this button now appears instead of “Register with HP ePrint”).
    3. Tap “Register Another Email” and follow the onscreen instructions.
Printing

You can print photos already stored on your mobile device. If your mobile device has a built-in camera you can also take a photo and print it instantly.

To print an existing photo
  1. Tap “Photo Albums”.
  2. Tap “Camera Roll” or “Photo Library”.
  3. Tap a photo thumbnail to preview the photo.
  4. To edit the photo, tap the center of the photo. Use any of the following methods to edit your photo (double-tap to undo any changes and scale the photo to fit the page):
    • Pinch open and pinch close to make the image larger or smaller. Note that the quality of a photo can be poorly affected if it is enlarged too much.
    • Drag the photo to position it on the preview page.
    • Place two fingers on the photo and move them to rotate the photo on the preview page.
  5. When you are finished, tap the photo again to return to the preview screen.
  6. Tap “Print”, or, if necessary, tap the Settings button to choose a printer and change the print settings.

The Settings button looks like this:Settings button

To take a new photo and print it
  1. Tap “Camera” and take a photo. The Camera button displays on the HP ePrint home screen only when the iOS mobile device has a built-in camera.
  2. Tap “Retake” if you want to take another photo or tap “Use” to preview the photo.
  3. To edit the photo, tap the center of the photo. Use any of the following methods to edit your photo (double-tap to undo any changes and scale the photo to fit the page):
    • Pinch open and pinch close to make the image larger or smaller. Note that the quality of a photo can be poorly affected if it is enlarged too much.
    • Drag the photo to position it on the preview page.
    • Place two fingers on the photo and move them to rotate the photo on the preview page.
  4. When you are finished, tap the photo again to return to the preview screen.
  5. Tap “Print”, or, if necessary, tap the Settings button to choose a printer and change the print settings.

The Settings button looks like this:Settings button

Print webpages

You can print webpages using HP ePrint's web browser if you have registered with HP ePrint.

Note: HP ePrint's browser cannot use bookmarks or history entries you already have in Mobile Safari. Likewise, Mobile Safari cannot use bookmarks or history from HP ePrint.

  1. Tap “Web Browser”.
  2. Browse to the webpage you want or paste a copied link to the webpage.
  3. Tap the Print Preview button to preview the page.
  4. Tap “Print”, or, if necessary, tap the Settings button to choose a printer and change the print settings.

The Print Preview button looks like this:Print Preview button

The Settings button looks like this:Settings button

Print saved files

When you scan from your mobile device or transfer files from your computer to your mobile device, they are stored in the Saved Files folders. For more information about scanning, see Scan images/documents. For more information about transferring files, see Transferring files.

  • Tap “Saved Files”.
  • Tap the folder which corresponds to the type of saved file you want.
  • Choose the file you want to print.
  • Tap the preview button to preview the page.
  • Tap “Print”, or, if necessary, tap the Printer button to choose a printer and change the print settings.

The Preview button looks like this:Preview button

The Printer button looks like this:Printer button

Print attachments from Mail

From the Mail app on your mobile device, you can open TXT, PDF, and MS Office attachments in HP ePrint, and then work with them as you would any other file you open with HP ePrint. This feature is available when using iOS 3.2 or greater.

To open image attachments, first save the image to Photo Albums, and then print the image (for more information, see Print photos).

  1. In Mail, open the message containing the attached file you want to print.
  2. Touch and hold the attached file.
  3. In the list that appears, tap “Open” in “HP ePrint”. If you don't see this option, tap “Open In”, and then tap “HP ePrint”.The document opens with HP ePrint.
  4. Do one of the following:
    • Tap the Preview button and then tap “Print”.
    • Tap the Save button to save the file to your “Saved Files” folders.

The Preview button looks like this:Preview button

The Save button looks like this:Save button

Preview and edit

You can preview and edit a photo or you can preview a document before printing.

To preview and edit a photo

Use any of the following methods to edit your photo (double-tap to undo any changes and scale the photo to fit the page):

  • Pinch open and pinch close to make the image larger or smaller. Note that the quality of a photo can be poorly affected if it is enlarged too much.
  • Drag the photo to position it on the preview page.
  • Place two fingers on the photo and move them to rotate the photo on the preview page.
To preview a document

Drag left or right to view other pages of your document or double-tap to change the zoom level of the page you are currently viewing.

Choose a printer

You can choose a printer from the list of printers available in your local Wi-Fi network and any HP ePrinters you have already added. You can also add HP ePrinters.

  1. On the Print Preview screen, tap the print settings button.
  2. Tap the name of the currently selected printer to display a list of printers currently available in your local Wi-Fi network and any HP ePrinters you have already set up.
  3. Do one of the following:
    • Tap the name of the printer you want to use and then tap the “Settings” button to view or change the settings.
    • Tap “Manage ePrinters” to add an HP ePrinter. For more information, see Add an HP ePrinter.

The Print Settings button looks like this:Print Settings button

Change print settings

Before printing, you can change the print settings or choose a printer to use.

The Print Settings button looks like this:Print Settings button

The print settings you can change depend on the capabilities of the printer you choose and whether you are printing an image or document. For example, you can choose to print on both sides of the paper only when your printer has that functionality. However, if you choose photo paper as your paper type, you cannot also choose to print on both sides of the sheet.

  1. On the Print Preview screen, tap the print settings button to display the settings page.
  2. Tap a printer name to select it.
  3. Tap any setting and choose from the available options. The following settings may be available to you.Settings for printing images:
    • paper size
    • image size
    • paper type
    • paper source
  4. Settings for printing documents:
    • number of copies
    • color, grayscale, or black only
    • paper size
    • page orientation
  5. Tap “Done”.
Scanning

Scan images/documents

You can scan images and documents using supported scanning devices and either print them immediately or store them on your mobile device.

The Scanner button looks like this:Scanner button

  1. Tap “Scanner”.
  2. Tap the button that looks like a scanner to change the scan settings or to select a different scanner. When you have finished making changes, tap “Done”.
  3. To preview the image or document from the scanner glass, tap “Preview”. Your original is scanned.To change the scanning area, tap the center of the preview image or document, and then drag the scanning area boundaries until you have indicated the area you want scanned. Tap anywhere on the screen again to return to the Preview screen.
  4. Tap “Scan”. When scanning is complete, the image or document appears on the screen.
  5. To change the scanned area or scan settings again, tap “Scanner” at the top of the screen and repeat steps 3 and 4.
  6. Do one of the following:
    • Tap the Preview button to preview and print the scanning result.
    • Tap the Save button to save the scanning result. When you save a scan, you can find it in the Saved Files/Images or Saved Files/Documents folder.

The Preview button looks like this:Preview button

The Save button looks like this:Save button

Saving Files

Save Files

When browsing the Web with HP ePrint's browser, you can save images, PDF documents, TXT documents, and Microsoft Office documents to your mobile device. Another kind of saved files is Print Previews, which you can save when you have prepared a PDF document from the Web page for printing but decided to postpone printing it for some reason. You can then print these images and documents or pass them to your computer.

To save an image:
  1. Tap “Web Browser” and browse to the Web page that contains an image you want to save.
  2. Touch and hold an image you want to save.
  3. Tap “Save as Image” to save an image to the Saved Files/Images folder or “Save to Photo Albums” to save to the Photo Albums/Camera Roll folder.
To save a document:
  1. Tap “Web Browser” and browse to the Web page that contains link to a document you want to save.
  2. Tap a link to the document you want to save.
  3. Tap the Save button.
  4. Tap “Save as Document”.

The Save button looks like this:Save button

To save a Print Preview:

When in Print Preview mode, tap “Save”.

To view saved files:
  1. Tap “Saved Files”.
  2. Tap the folder containing the file you want.

You can delete any files and folders that you have created except for the three initial folders: Images, Documents, and Print Previews.

Transferring Files

Prepare to transfer

You can connect to your iOS mobile device (iPhone/iPod Touch/iPad) from your computer using a Wi-Fi connection. After you connect, you can drag and drop files between your computer and your iOS device.

To connect, you need the following:

  • A wireless 802.11 network that includes a wireless router or access point.
  • A computer connected to the wireless network.

To set up your mobile device to use your local wireless network, see Set up Wi-Fi for your mobile device.

To connect from your computer so you can transfer files, see the specific instructions for your operating system.

Set up Wi-Fi for mobile device

Before you can connect to your computer, you need to connect your iOS device to the wireless network and set up HP ePrint.

  1. On your iOS mobile device, choose Settings > Wi-Fi and turn on Wi-Fi.
  2. Select the network you want to use. If the network you want to use is not listed, tap “Other” and add the details for the network, and then tap “Join”.
  3. After you have connected to a network, return to the home screen and open HP ePrint.
  4. Tap “Saved Files”.
  5. Tap “Sharing”.
  6. Turn on File Sharing.
  7. To secure the Wi-Fi connection to your device, turn on Password Required and enter a user name and password. Only use Latin characters for the user name when setting up a secure connection. Non-Latin characters can prevent the computer from connecting to the iOS mobile device.
  8. Tap “Done”.

Connect from Mac OS X

Your computer must be using Mac OS X v10.4 or higher.

  1. Open HP ePrint on your mobile device and tap “Saved Files”.
  2. Note the URL above the list of folders (for example, http://192.168.0.1:8081).
  3. On your Mac, open the Finder.
  4. Choose Go > Connect to Server or press Command-K.
  5. Type the URL found at the top of the Saved Files screen and click Connect. You must type the complete URL.
  6. If you set up a password when you configured Wi-Fi on your iOS mobile device, type your user name and password and click Connect. Your device appears in the Finder, allowing you to copy files to and from your mobile device.

Connect from Windows XP

Before connecting to your mobile device from your computer you may need to download and install Microsoft's Software Update for Web Folders. This software can be found at http://support.microsoft.com/.

  1. Open HP ePrint on your iOS mobile device and tap “Saved Files”.
  2. Note the URL above the list of folders (for example, http://192.168.0.1:8081).
  3. From the Start menu, choose My Network Places.
  4. Click Add a network place.
  5. Click Next.
  6. Click Choose another network location and click Next.
  7. Type the URL found at the top of the Saved Files screen and click Next. You must type the complete URL.
  8. Type a name for the new connection and click Next.
  9. Select the Open this network place when I click Finish checkbox and then click Finish.
  10. If you set up a password when you configured Wi-Fi on your iOS mobile device, type your user name and password and click OK. The new network drive is now available so you can copy files to and from your mobile device.

Connect from Windows Vista/7

  1. Open HP ePrint on your iOS mobile device and tap “Saved Files”.
  2. Note the URL above the list of folders (for example, http://192.168.0.1:8081).
  3. From the Start menu, choose Computer.
  4. Click Map network drive at the top of the window and follow the onscreen instructions.
  5. Type the URL found at the top of the Saved Files screen. You must type the complete URL.
  6. Clear the Reconnect at login checkbox.
  7. Click Finish.
  8. If you set up a password when you configured Wi-Fi on your iOS mobile device, type your user name and password and click OK. The new network drive is now available so you can copy files to and from your mobile device.
  9. To reconnect to your device, choose Computer from the Start menu and double-click the network location you created.
Transferring Files Using USB

Transfer files using USB

You can share files between your computer and your mobile device by connecting them via the USB port.

To use this feature you need:

iOS versioniTunes version
iPhone, iPod Touch3.2 or greater9.1 or greater
  1. Connect your mobile device and your computer using a USB cable.
  2. Open iTunes on your computer.
  3. In iTunes, select your iOS mobile device in the Devices list.
  4. Click the Apps tab.
  5. In the File Sharing Apps list, select HP ePrint.
  6. To transfer files to your iOS device:
    1. In iTunes, click Add.
    2. Choose one or more files. You can copy files. You cannot copy folders to your mobile device.
    3. Click Choose. You can find the transferred files in the Saved Files folder in HP ePrint.
  7. To transfer files and folders to your computer:
    1. In iTunes, select a file or files in the HP ePrint Documents list.
    2. Click the Save To button.
    3. Choose a location on your computer, and then click Select Folder.
Using HP ePrinters

About HP ePrinters

HP ePrinters can connect directly to the Internet without a computer, allowing you to print from your mobile device even when you are not near your printer. You can also manage print jobs at any time. To print to an HP ePrinter over the Internet, you must first register with HP ePrint, if you have not already done so.

You can print to HP ePrinters directly when both the printer and your mobile device are connected to the same wireless network.

To print to an HP ePrinter's email address, you must be on its Allowed Senders List or the printer must be in Open Mode. The owner of the HP ePrinter manages the Allowed Senders List and operating modes from HP ePrintCenter.

Add an HP ePrinter

  1. On the Print Preview screen, tap the right carrot button.

    The right carrot button looks like this:Right carrot button

  2. Tap the name of currently selected printer to view the list of printers.
  3. Tap “Manage ePrinters”.
  4. Tap the plus sign button to display the Add ePrinter screen.

    The plus sign button looks like this:Plus sign button

  5. Do one of the following:
    • If you have already been added to the Allowed Senders List of one or more HP ePrinters, choose one of the HP ePrinters in the list and tap “Done”.
    • Manually add the HP ePrinter. Be sure the HP ePrinter is in Open Mode, that both the HP ePrinter and your mobile device are connected to the Internet, and that you know the email address of the HP ePrinter.
      1. On the Add ePrinter screen, tap “Add Manually”.
      2. Type the HP ePrinter's email address.
      3. Tap “Search”. The HP ePrinter is now added to your HP ePrinters list.
    • Add an HP ePrinter currently available on your local wireless network. Be sure the HP ePrinter is in Open Mode and that both the HP ePrinter and your mobile device are connected to the same wireless network.
      1. On the Add ePrinter screen, tap “Add from Wi-Fi Network”.
      2. Press the “HP ePrint” button on your HP ePrinter.
      3. Select Display Email Address if the printer has a display. Your printer's name is highlighted in the list.
      4. On your iOS mobile device, choose the highlighted printer name.
      5. Tap “Done”.

Save an HP ePrinter email address

You can add your HP ePrinter's email address to your contacts list so you can share it with others and allow them to print to your HP ePrinter.

  1. On the Print Preview screen, tap the right carrot button.

    The right carrot button looks like this:Right carrot button

  2. Tap the currently selected printer name to view the list of printers.
  3. Tap “Manage ePrinters”. Email addresses of HP ePrinters you have set up are highlighted above their printer names.
  4. Tap the email address you want to add.
  5. Tap “Create New Contact” or “Add to Existing Contact” to display the corresponding Contacts screen.
  6. Make any changes and tap “Done”.

Manage HP ePrint job status

You can manage the print jobs that have been sent to an HP ePrinter's email address. Print jobs sent directly to the HP ePrinter on the wireless network cannot be monitored and managed.

To view print job status
  1. Tap the HP ePrint icon at the top right.
  2. Tap “ePrint Job Status”.
To cancel a print job

You cannot cancel completed jobs. Once you have cancelled a print job, it cannot be resumed.

  1. On the HP ePrint home screen, tap “HP ePrint Job Status”.
  2. Tap the name of the job you want to cancel.
  3. Tap the X button next to the job's name.

    The X button looks like this:Cancel job button

Using HP ePrint Home & Biz Mobile app on an iPad

Get to know HP ePrint

HP ePrint lets you print wirelessly to supported HP printers in a local Wi-Fi network or, when registered, to HP ePrinters connected to the Internet.

Register your app to take full advantage of HP ePrint's features. See Register with HP ePrint.

Features for nonregistered users:

  • Print directly to a WiFi-enabled HP printer.
  • Print photos.
  • Print PDFs, including those received as Mail attachments.
  • Print text (TXT) files, including those received as Mail attachments.
  • Scan from your Wi-Fi-enabled HP e-All-in-One printer and save, view, or print. (Your mobile device and your all-in-one must be on the same Wi-Fi network).
  • Autodiscover HP ePrinter for setup.
  • Transfer files from your computer to your mobile device.
  • Edit photos before printing.
  • Specify main tray or photo tray, depending on the printer.
  • Change print settings.

Additional features for registered users:

  • Print by sending print jobs to your HP e-All-in-One printer. (The printer, which could be far away from you, must be connected to a network with Internet access.)
  • Monitor the status for print jobs sent to the HP ePrinter.
  • Print webpages.
  • Print MS Office suite (Windows and Mac) documents, including those received as Mail attachments.
  • Set up the HP ePrinter for printing even when you are traveling.

Register with HP ePrint

Register once and unlock the full capabilities of HP ePrint. For a complete list of features available to you when you register, see Get to know HP ePrint.

  1. Open HP ePrint.
  2. Tap the HP ePrint icon at the top right, and then tap “Register with HP ePrint”.
  3. Enter your email address and tap “Send”.
  4. Check your email to receive a message from HP ePrint containing an embedded link and a PIN code.
  5. Do one of the following:
    • If you have checked email using your iOS mobile device, tap the embedded link or copy the PIN code.
    • If you have checked your email by other means, write down the PIN code.
  6. Tap the HP ePrint icon at the top right, and then tap “Complete HP ePrint Verification”.
    • If you have followed the embedded link from an email message, your copy of the application is already registered with HP ePrint.
    • If you copied or wrote down your PIN, paste or type the PIN code and tap “Send”. Now your application is registered.
  7. To register another email address, do the following:
    1. Open HP ePrint.
    2. Tap “Settings” (this button now appears instead of “Register with HP ePrint”).
    3. Tap “Register Another Email” and follow the onscreen instructions.
Printing

Print photos

You can print photos already stored on your mobile device.

To print an existing photo
  1. Tap “Photo Albums”.
  2. Tap “Camera Roll” or “Photo Library”.
  3. Tap a photo thumbnail to preview the photo.
  4. Use any of the following methods to edit your photo (double-tap to undo any changes and scale the photo to fit the page):
    • Pinch open and pinch close to make the image larger or smaller. Note that the quality of a photo can be poorly affected if it is enlarged too much.
    • Drag the photo to position it on the preview page.
    • Place two fingers on the photo and move them to rotate the photo on the preview page.
  5. Tap “Print”, or, if necessary, tap the right carrot button to choose a printer and change the print settings.

The right carrot button looks like:Right carrot button

Print webpages

You can print webpages using HP ePrint's web browser if you have registered with HP ePrint.

Note: HP ePrint's browser cannot use bookmarks or history entries you already have in Mobile Safari. Likewise, Mobile Safari cannot use bookmarks or history from HP ePrint.

  1. Tap “Web Browser”.
  2. Browse to the webpage you want or paste a copied link to the webpage.
  3. Tap the Print Preview button to preview the page.
  4. Tap “Print”, or, if necessary, tap the Settings button to choose a printer and change the print settings.

The Print Preview button looks like this:Print Preview button

The Settings button looks like this:Settings button

Print saved files

When you scan from your mobile device or transfer files from your computer to your mobile device, they are stored in the Saved Files folders. For more information about scanning, see Scan images/documents. For more information about transferring files, see Transferring files.

  • Tap “Saved Files”.
  • Tap the folder which corresponds to the type of saved file you want.
  • Choose the file you want to print.
  • Tap “Print Preview” to preview the page.
  • Tap “Print”, or, if necessary, tap the right carrot button to choose a printer and change the print settings.

The Print Preview button looks like this:Preview button

The right carrot button looks like this:Right carrot button

Print attachments from Mail

From the Mail app on your mobile device, you can open TXT, PDF, and MS Office attachments in HP ePrint, and then work with them as you would any other file you open with HP ePrint. This feature is available when using iOS 3.2 or greater.

To open image attachments, first save the image to Photo Albums, and then print the image (for more information, see Print photos).

  1. In Mail, open the message containing the attached file you want to print.
  2. Touch and hold the attached file.
  3. In the list that appears, tap “Open” in “HP ePrint”. If you don't see this option, tap “Open In”, and then tap “HP ePrint”.The document opens with HP ePrint.
  4. Do one of the following:
    • Tap “Print Preview” and then tap “Print”.
    • Tap “Save” to save the file to your “Saved Files” folders.

The Preview button looks like this:Preview button

The Save button looks like this:Save button

Preview and edit

You can preview and edit a photo or you can preview a document before printing.

To preview and edit a photo

Use any of the following methods to edit your photo (double-tap to undo any changes and scale the photo to fit the page):

  • Pinch open and pinch close to make the image larger or smaller. Note that the quality of a photo can be poorly affected if it is enlarged too much.
  • Drag the photo to position it on the preview page.
  • Place two fingers on the photo and move them to rotate the photo on the preview page.
To preview a document

Drag left or right to view other pages of your document or double-tap to change the zoom level of the page you are currently viewing.

Choose a printer

You can choose a printer from the list of printers available in your local Wi-Fi network and any HP ePrinters you have already added. You can also add HP ePrinters.

  1. On the Print Preview screen, tap the right carrot button.

    The right carrot button looks like this:Right carrot button

  2. Tap the name of the currently selected printer to display a list of printers currently available in your local Wi-Fi network and any HP ePrinters you have already set up.
  3. Do one of the following:
    • Tap the name of the printer you want to use and then tap the “Settings” button to view or change the settings.
    • Tap “Manage ePrinters” to add an HP ePrinter. For more information, see Add an HP ePrinter.

Change print settings

Before printing, you can change the print settings or choose a printer to use.

The print settings you can change depend on the capabilities of the printer you choose and whether you are printing an image or document. For example, you can choose to print on both sides of the paper only when your printer has that functionality. However, if you choose photo paper as your paper type, you cannot also choose to print on both sides of the sheet.

  1. On the Print Preview screen, tap the right carrot button to display the settings page.

    The right carrot button looks like this:Right carrot button

  2. Tap a printer name to select it.
  3. Tap any setting and choose from the available options. The following settings may be available to you.Settings for printing images:
    • paper size
    • image size
    • paper type
    • paper source
  4. Settings for printing documents:
    • number of copies
    • color, grayscale, or black only
    • paper size
    • page orientation
  5. Tap “Done”.
Scanning

Scan images/documents

You can scan images and documents using supported scanning devices and either print them immediately or store them on your mobile device.

  1. Tap “Scanner”.
  2. Tap the right carrot button next to the scanner name to change the scan settings or to select a different scanner. When you have finished making changes, tap “Done”.
  3. To preview the image or document from the scanner glass, tap “Preview”. Your original is scanned.To change the scanning area, drag the scanning area boundaries until you have indicated the area you want scanned.
  4. Tap “Scan”. When scanning is complete, the image or document appears on the screen.
  5. To change the scanned area or scan settings again, tap the “Back” button and repeat steps 3 and 4.
  6. Do one of the following:
    • Tap “Print Preview” and then tap “Print”.
    • Tap “Save” to save the scanning result either as an image (JPG) or document (PDF). When you save a scan, you can find it in the Saved Files/Images or Saved Files/Documents folder.

The Print Preview button looks like this:Print Preview button

The Save button looks like this:Save button

Saving Files

Saved Files

When browsing the Web with HP ePrint's browser, you can save images, PDF documents, TXT documents, and Microsoft Office documents to your mobile device. Another kind of saved files is Print Previews, which you can save when you have prepared a PDF document from the Web page for printing but decided to postpone printing it for some reason. You can then print these images and documents or pass them to your computer.

To save an image:
  1. Tap “Web Browser” and browse to the Web page that contains an image you want to save.
  2. Tap “Save”
  3. Tap “Save as Image” to save an image to the Saved Files/Images folder or “Save to Photo Albums” to save to the Photo Albums/Camera Roll folder.
To save a document:
  1. Tap “Web Browser” and browse to the Web page that contains link to a document you want to save.
  2. Tap a link to the document you want to save.
  3. Tap “Save”.
  4. Tap “Save as Document”.

The Save button looks like this:Save button

To save a Print Preview:
  1. When in Print Preview mode for the Web page, tap “Save”.
  2. Tap “Save Print Preview”.
To view saved files:
  1. Tap “Saved Files”.
  2. Tap the folder containing the file you want.

You can delete any files and folders that you have created except for the three initial folders: Images, Documents, and Print Previews.

Transferring Files

Prepare to transfer

You can connect to your iOS mobile device (iPhone/iPod Touch/iPad) from your computer using a Wi-Fi connection. After you connect, you can drag and drop files between your computer and your iOS device.

To connect, you need the following:

  • A wireless 802.11 network that includes a wireless router or access point.
  • A computer connected to the wireless network.

To set up your mobile device to use your local wireless network, see Set up Wi-Fi for your mobile device.

To connect from your computer so you can transfer files, see the specific instructions for your operating system.

Set up Wi-Fi for mobile device

Before you can connect to your computer, you need to connect your iOS device to the wireless network and set up HP ePrint.

  1. On your iOS mobile device, choose Settings > Wi-Fi and turn on Wi-Fi.
  2. Select the network you want to use. If the network you want to use is not listed, tap “Other” and add the details for the network, and then tap “Join”.
  3. After you have connected to a network, return to the home screen and open HP ePrint.
  4. Tap “Saved Files”.
  5. Tap “Sharing”.
  6. Turn on File Sharing.
  7. To secure the Wi-Fi connection to your device, turn on Password Required and enter a user name and password. Only use Latin characters for the user name when setting up a secure connection. Non-Latin characters can prevent the computer from connecting to the iOS mobile device.
  8. Tap “Done”.

Connect from Mac OS X

Your computer must be using Mac OS X v10.4 or higher.

  1. Open HP ePrint on your mobile device and tap “Saved Files”.
  2. Note the URL above the list of folders (for example, http://192.168.0.1:8081).
  3. On your Mac, open the Finder.
  4. Choose Go > Connect to Server or press Command-K.
  5. Type the URL found at the top of the Saved Files screen and click Connect. You must type the complete URL.
  6. If you set up a password when you configured Wi-Fi on your iOS mobile device, type your user name and password and click Connect. Your device appears in the Finder, allowing you to copy files to and from your mobile device.

Connect from Windows XP

Before connecting to your mobile device from your computer you may need to download and install Microsoft's Software Update for Web Folders. This software can be found at http://support.microsoft.com/.

  1. Open HP ePrint on your iOS mobile device and tap “Saved Files”.
  2. Note the URL above the list of folders (for example, http://192.168.0.1:8081).
  3. From the Start menu, choose My Network Places.
  4. Click Add a network place.
  5. Click Next.
  6. Click Choose another network location and click Next.
  7. Type the URL found at the top of the Saved Files screen and click Next. You must type the complete URL.
  8. Type a name for the new connection and click Next.
  9. Select the Open this network place when I click Finish checkbox and then click Finish.
  10. If you set up a password when you configured Wi-Fi on your iOS mobile device, type your user name and password and click OK. The new network drive is now available so you can copy files to and from your mobile device.

Connect from Windows Vista/7

  1. Open HP ePrint on your iOS mobile device and tap “Saved Files”.
  2. Note the URL above the list of folders (for example, http://192.168.0.1:8081).
  3. From the Start menu, choose Computer.
  4. Click Map network drive at the top of the window and follow the onscreen instructions.
  5. Type the URL found at the top of the Saved Files screen. You must type the complete URL.
  6. Clear the Reconnect at login checkbox.
  7. Click Finish.
  8. If you set up a password when you configured Wi-Fi on your iOS mobile device, type your user name and password and click OK. The new network drive is now available so you can copy files to and from your mobile device.
  9. To reconnect to your device, choose Computer from the Start menu and double-click the network location you created.
Transferring Files Using USB

Transfer files using USB

You can share files between your computer and your mobile device by connecting them via the USB port.

To use this feature you need:

iOS versioniTunes version
iPad3.2 or greater9.1 or greater
  1. Connect your mobile device and your computer using a USB cable.
  2. Open iTunes on your computer.
  3. In iTunes, select your iOS mobile device in the Devices list.
  4. Click the Apps tab.
  5. In the File Sharing Apps list, select HP ePrint.
  6. To transfer files to your iOS device:
    1. In iTunes, click Add.
    2. Choose one or more files. You can copy files. You cannot copy folders to your mobile device.
    3. Click Choose. You can find the transferred files in the Saved Files folder in HP ePrint.
  7. To transfer files and folders to your computer:
    1. In iTunes, select a file or files in the HP ePrint Documents list.
    2. Click the Save To button.
    3. Choose a location on your computer, and then click Select Folder.
Using HP ePrinters

About HP ePrinters

HP ePrinters can connect directly to the Internet without a computer, allowing you to print from your mobile device even when you are not near your printer. You can also manage print jobs at any time. To print to an HP ePrinter over the Internet, you must first register with HP ePrint, if you have not already done so.

You can print to HP ePrinters directly when both the printer and your mobile device are connected to the same wireless network.

To print to an HP ePrinter's email address, you must be on its Allowed Senders List or the printer must be in Open Mode. The owner of the HP ePrinter manages the Allowed Senders List and operating modes from HP ePrintCenter.

Add an HP ePrinter

  1. On the Print Preview screen, tap the right carrot button.

    The right carrot button looks like this:Right carrot button

  2. Tap the name of currently selected printer to view the list of printers.
  3. Tap “Manage ePrinters”.
  4. Tap the plus sign button to display the Add ePrinter screen.

    The plus sign button looks like this:Plus sign button

  5. Do one of the following:
    • If you have already been added to the Allowed Senders List of one or more HP ePrinters, choose one of the HP ePrinters in the list and tap “Done”.
    • Manually add the HP ePrinter. Be sure the HP ePrinter is in Open Mode, that both the HP ePrinter and your mobile device are connected to the Internet, and that you know the email address of the HP ePrinter.
      1. On the Add ePrinter screen, tap “Add Manually”.
      2. Type the HP ePrinter's email address.
      3. Tap “Search”. The HP ePrinter is now added to your HP ePrinters list.
    • Add an HP ePrinter currently available on your local wireless network. Be sure the HP ePrinter is in Open Mode and that both the HP ePrinter and your mobile device are connected to the same wireless network.
      1. On the Add ePrinter screen, tap “Add from Wi-Fi Network”.
      2. Press the “HP ePrint” button on your HP ePrinter.
      3. Select Display Email Address if the printer has a display. Your printer's name is highlighted in the list.
      4. On your iOS mobile device, choose the highlighted printer name.
      5. Tap “Done”.

Save an HP ePrinter email address

You can add your HP ePrinter's email address to your contacts list so you can share it with others and allow them to print to your HP ePrinter.

  1. On the Print Preview screen, tap the right carrot button.

    The right carrot button looks like this:Right carrot button

  2. Tap the currently selected printer name to view the list of printers.
  3. Tap “Manage ePrinters”. Email addresses of HP ePrinters you have set up are highlighted above their printer names.
  4. Tap the email address you want to add.
  5. Tap “Create New Contact” or “Add to Existing Contact” to display the corresponding Contacts screen.
  6. Make any changes and tap “Done”.

Manage HP ePrint job status

You can manage the print jobs that have been sent to an HP ePrinter's email address. Print jobs sent directly to the HP ePrinter on the wireless network cannot be monitored and managed.

To view print job status
  1. Tap the HP ePrint icon at the top right.
  2. Tap “ePrint Job Status”.
To cancel a print job

You cannot cancel completed jobs. Once you have cancelled a print job, it cannot be resumed.

  1. On the HP ePrint home screen, tap “HP ePrint Job Status”.
  2. Tap the name of the job you want to cancel.
  3. Tap the X button next to the job's name.

    The X button looks like this:Cancel job button

Introducing eFax®

What is eFax®?

eFax® is a service provided by eFax®, not Hewlett-Packard, that allows you to send and receive faxes using the Internet rather than a phone line. eFax® is easy to use, but it is different than a typical phone-based fax machine. You don't require a phone line to use it, so you don't have to worry about busy signals and you can place your printer where you want it, not where the phone jacks are located! The fax number you are provided will not typically be a local number, and may even be in a different country. You will receive 20 incoming and 20 outgoing fax pages per month for free with this service. Your page counts will reset at midnight Pacific Time on the first of each month. You can also subscribe to eFax® Plus to obtain additional pages per month by visiting: http://www.eFax.com/products/internet-fax.

How does eFax® work?

eFax® uses the printer Internet connection to send and receive faxes. When you send a fax, it is sent over the Internet to the eFax® server and then eFax® sends your fax to the recipient's fax machine over a standard phone line.

Your faxes are received in a similar manner, but the order is reversed. The sender sends the fax over a phone line to eFax® and then eFax® sends the fax to your printer using HP's ePrint service.

How much does eFax® cost?

It does not cost you anything to send or receive faxes. If you exceed your monthly allowance of 20 outgoing or 20 incoming fax pages, you will have the opportunity to upgrade to the eFax® Plus service which provides additional pages per month. You can obtain additional information on the eFax® Plus services at the following link: http://www.eFax.com/products/internet-fax.

The sender may incur phone toll charges based on where they are calling from, and where your fax number is issued from - just like a phone call.

How can I obtain additional fax pages per month?

If you exceed your monthly allowance of 20 outgoing or 20 incoming fax pages, you can upgrade to the eFax® Plus service which provides increased pages per month, along with additional benefits. You can obtain additional information on the eFax® Plus services at the following link: http://www.eFax.com/products/internet-fax.

How can I obtain a local fax number?

You can obtain a local fax number by upgrading to the eFax® Plus service which provides other additional benefits. You can obtain additional information on the eFax® Plus services at the following link: http://www.eFax.com/products/internet-fax.

Sending and Receiving Faxes

Does my printer have to be connected to the Internet?

To send or receive faxes, your printer must be connected to the Internet on a wireless network.

Note: If you use a USB cable to connect your printer to your PC you will also need to connect it wirelessly in order to use eFax®. eFax® requires an active network connection on the printer.

How do I find my eFax® number?

The first time you go to use the eFax® service (available from the Printer App on the home screen) you will be prompted to register with eFax®. You will be provided a fax number after registering. You can always locate your fax number on the printer display on the fax home screen under the “My fax number” field.

Note: The fax number you are provided may not be a local number, and in some countries the number could be out of country. You will not incur any phone charges to send or receive faxes.

How long does it take to send a fax?

Internet faxing is different than traditional phone-based faxing and requires an additional step. You will receive confirmation when the fax is received by the eFax® server. This typically takes several seconds, but can take longer depending on network traffic and your Internet connection speed. eFax® will then send your fax to the recipient over a phone line. This typically takes several seconds, but can take longer depending on eFax® and network traffic. You will also have the option of receiving a printed confirmation page when your fax has been successfully delivered to your recipient.

Why don't I hear a dial-tone when sending a fax?

eFax® uses the Internet to send and receive faxes rather than a phone line.

How do I check the status of an eFax® job?

To check the status of sent or received faxes, touch the “Received Faxes” or “Sent Faxes” icons on the bottom of any eFax® screen. eFax® jobs are only held for 30 days.

Managing eFax® Security

Who can use eFax® on my printer?

Anybody can use your printer to send faxes. Anybody who has your fax number can send you faxes.

How do I prevent spam faxes from being sent to my printer?

Either create or modify your ePrint authorized sender list in ePrintCenter to remove or not include the eFax® server sending e-mail address as an authorized sender. The eFax® server sending e-mail address is message@inbound.eFax.com. See ePrint section for additional information.

Disabling eFax®

How do I turn off the eFax® service?

You cannot turn off the eFax® send capability without either disabling Web Services or the printer Internet connection. You can effectively turn off the receipt of incoming faxes by removing the eFax® server sending e-mail address from your ePrint authorized sender list. See “How do I prevent spam faxes from being sent to my printer?” in the Managing eFax® Security section for more detail.

Troubleshooting eFax®

Problems receiving faxes

  • Check that you have an active Internet connection
  • Check that you have Web Services Enabled and ePrint enabled (Photosmart Home icon>Menu icon>Setting>Web Services)
  • Check for the fax in your “My Received Faxes” log accessed from the “Received Faxes” icon which is available on the footer of the eFax® screen. Received faxes are only held for 30 days. You can view and print all received faxes from your eFax® account at the following link: http://www.eFax.com/
  • Check that you have not exceeded your limit of received faxes. Your device comes with 20 incoming pages and 20 outgoing pages.
  • Check that your eFax® account status is currently up to date (eFax® home page>Settings>Your eFax® Account Information)
  • If you have upgraded from the basic eFax® Service, faxes will not print automatically if you have specified more than one fax recipient. You can either print the fax from your e-mail copy of the fax, or limit the number of recipient to only your fax number.
  • If you have enabled a list of authorized senders in ePrintCenter, you will need to include the following e-mail address on the authorized sender list in order for an eFax® to be received:
    • message@inbound.eFax.com

Problems sending faxes

  • Check that you have an active Internet connection
  • Check that you have Web Services Enabled and ePrint enabled (Photosmart Home icon>Menu icon>Setting>Web Services)
  • Check for the fax in your “My Sent Faxes” log accessed from the “Sent Faxes” icon which is available on the footer of the eFax® screen. Sent faxes are only held for 30 days. If the job is present in the log, you can print or reprint a Confirmation page from the Sent Faxes log.
  • Check that you have not exceeded your limit of sent faxes. Your device comes with 20 incoming pages and 20 outgoing pages.
  • Check that your eFax® account status is currently up to date (eFax® home page>Settings>Your eFax® Account Information). If your account is not current or up to date, contact eFax® at the following link: http://www.eFax.com/.
  • Make sure you are entering the complete fax number, including area code or country/city code, even if you are sending to a local fax number.

Connecting to the network

eFax® requires your printer to be connected to your home network and to have direct Internet access. eFax® will not work if your printer is solely connected to your computer with a USB cable. To connect to a wireless network go to the Wireless Setting Menu, choose the network you want to connect to, and enter the security pass phrase if required.

Additionally, you must have the Web Services option enabled for eFax® to function. For more help with setting up or troubleshooting your HP printer connection to a wireless network, go to http://www.hp.com/go/wirelessprinting.

Other network connection issues

The eFax® service can be affected by problems with a router or Internet service provider. If you are having problems faxing and you believe your printer is properly connected to your home network, use a web browser on a computer that is attached to your home network to confirm that your home network is functioning properly and that Internet access is available.

For wireless connections, check the signal strength indicator on your printer to confirm that you have a strong signal. In some cases, it may be necessary to move the printer closer to your router to retain a consistent connection or improve performance.

Setting up a replacement printer or using an existing eFax® phone number

When you receive a replacement printer, you can reuse your existing eFax® number. You can also use a pre-existing eFax® number during the initial setup of your new printer. In either case, you will need the PIN provided to you by eFax® when you originally registered with eFax® and obtained the fax number.

Managing Your Printer

Setting up ePrint and print apps on a replacement printer

If you exchange or replace your printer for any reason, any ePrint and print app configuration or setup you have completed for the original printer will need to be repeated for the new printer. Copying print app or ePrint settings from one printer to another is not currently supported. See “Selling, donating, or returning your printer” for more information.

Move a printer from one ePrintCenter account to another

Removing a printer from one ePrintCenter account allows you to add it to a different ePrintCenter account. To move a printer from one ePrintCenter account to another:

  1. Click on the “X” on the printer's tab on your ePrintCenter account to remove the printer from that account. Note: Your printer's Print Apps and ePrint features will continue to work after it is removed from your account.
  2. Using the Web Services option on printer front panel menu, reprint the Web Services Information Sheet with the printer code on it.
  3. Log into the desired ePrintCenter account and add the printer as you normally would. If you don't know your printer ID or email address, use the Web Services menu to retrieve it from the printer.

Note: You will not be able to use ePrintCenter to configure your print apps or manage ePrint settings unless your printer is added to an ePrintCenter account.

Remove ePrint and print apps settings/configuration information

To ensure print apps are efficient and easy to use, ePrint and print app configuration and setup data may be stored on the printer or on HP servers. On most printers, you can use the Remove Web Services option to disable all Web Services. This will remove the printer from your ePrintCenter account, delete all print apps settings and configuration data, and also delete your printer's ePrint email address/account and configuration/setup data.

For Photosmart printers, the Remove Web Services option is available either under the Setup>Wireless>Web Services menu option, or the Setup>Web option, or via the ePrint icon on the printer front panel.

For Officejet series, use Setup>Web Services Setup>Restore Factory Settings to remove Web Services from the printer. Run this command while your printer is connected to the Internet.

For LaserJet: Print a configuration page from your printer to locate the IP address. Open a Web browser and type the product IP address into the address line. The HP-embedded Web Server will open. Click the HP Web Services tab. Select the option to remove Web Services.

If you later decide you want to re-enable Web Services to use print apps or ePrint on that printer, use the Enable Web Services option from those same menu locations.

Additional: On some printers there is a Clear History option under the ePrint/Web Services section that should be used to clear any print apps setup/configuration data stored on the device, (e.g., zip code settings, time zones, and sign-in information saved via “Remember Me” option on print apps that require sign-in).

Selling, donating, or returning your printer

If you are selling, donating, or returning your printer, the Remove Web Services function on the printer will remove your print apps settings and configuration data, and delete your printer's ePrint email account and ePrint history & settings from ePrintCenter. Follow the steps above in the “Remove ePrint and print apps settings/configuration information” to remove Web Services.

Additional: On some printers there is a Clear History option under the ePrint/Web Services section, that should be used to clear any print apps setup/configuration data stored on the device, (e.g., zip code settings, time zones, and sign-in information saved via “Remember Me” option on print apps that require sign-in).

Designjet ePrinters and ePrint & Share

Which Designjet ePrinters support Remote print?

HP Designjets T2300, T1300 and T790 Series support the following Web-connected features using HP ePrint & Share:

  • Print from HP ePrint & Share Library from the touch screen
  • Scan to HP ePrint & Share Library from the touch screen (only T2300)
  • Remote print using HP ePrint & Share Library, Printing tool, or iPhone app

In order to enable these features you will need to:

  • Connect your Web-enabled Designjet to the Web
  • Add your Web-enabled Designjet to your ePrintCenter account
  • Create an HP ePrint & Share account

Visit www.hp.com/go/designjeteprinters for more details.

How do I connect a Web-enabled Designjet to the Internet?

You need to run the Connectivity Wizard utility available on the Connectivity menu on your printer's touch screen and follow the steps.

Note: If you cannot find the Connectivity Wizard option on your printer, you will need to upgrade your printer's firmware to the latest version. For more information visit www.hp.com/go/designjeteprinters.

How do I enable Remote print using ePrint & Share on my Designjet ePrinter?

You need to run the Connectivity Wizard to get a printer code to register your Designjet on ePrintCenter.

You need to have an HP ePrint & Share account.

The printer code is visible on the HP ePrintCenter Settings under Connectivity/HP ePrint Center menu.

  • Once you have the printer code add your printer to your HP ePrintCenter account within the first 24 hours after executing the Connectivity Wizard. If your printer code is expired, renew your printer code from the printer's touch screen in the Printer code menu available in Connectivity/HP ePrint Center connectivity/Printer code.

Note: If you don't find the HP ePrintCenter Connectivity menu on the touchscreen, your printer will need a firmware upgrade. For more information visit www.hp.com/go/designjeteprinters.

How can I move my Designjet ePrinter from one ePC account to another?

  1. Go to ePrintCenter; on the Printers tab click the 'X' next to the printer you would like to remove from your account
  2. Go to the Connectivity menu on your printer's touch screen under HP ePrintCenter Settings, and select 'renew printer code'
  3. Log into the desired ePrintCenter account and add the printer as you normally would with the new printer code

How can I disable ePrintCenter connectivity on my Designjet?

To temporarily disable connectivity go to the Connectivity menu on your printer's touch screen, and under HP ePrintCenter Settings select 'disable'. Selecting this will stop the usage of remote printing with your Designjet. If you click on enable again, your printer will be ready to perform remote printing.

If you want to permanently disable this option, you can select 'disable permanently' from the same menu as above, and your printer will be deleted permanently from ePrintCenter. Note: after permanently disabling ePrint Connectivity, your configuration information will be deleted. If you wish to re-enable this connectivity you will need to get a new printer code and add your printer to your ePrintCenter account again.

For more information download the extended web features user guide for your printer: